Dialpad, but it answers.

Dialpad transcribes the calls your people take, per user. Daciel takes the calls they cannot, in your name, and files them on the customer with the transcript.

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Reminders

Projects

Recent

Renewals at risk

Board pack, October

Supplier terms review

Churn post mortem

Which accounts are at risk this month, and draft the outreach.

Worked for 41s · 6 steps · $0.12

Read9 accounts renewing

Read14 open tickets

Comparedusage against the last two quarters

Drafted7 messages, held 2 for a person

Nine accounts renew inside 30 days and three of them are the ones to worry about. Their ticket volume is up while usage is falling, which is the pattern that preceded every churn last quarter.

Salesforce

Zendesk2 sources, permission aware

Message Daciel

Port or forward your Dialpad numbers.

One record behind every channel

Library

Everything the work produced, with who owns it and who can read it.

AllDocumentsSheetsFrom runs

Renewal brief, Acme

Document · Priya · Deal team

Q3 pipeline review

Sheet · Marcus · Sales

Supplier terms summary

Document · Ana · Private

Churn post mortem

Document · Marcus · Everyone

Board pack, October

Deck · Priya · Leadership

Access review

Sheet · Tom · Admins

Turn the renewal brief into an email to the deal team

Renewal brief, Acme

Chat

One composer, on every surface.

Vendor reviews

Q3 onboarding

Support desk

Website rebuild

Everything the renewal touched: the thread it started in, the artifacts it produced, and who is allowed to see them.

148 artifacts

Keep

Acme renewal

Payroll migration

Hiring: sales

Said once, kept for good

Any answer becomes an artifact, with an owner and a permission.

Slack

Gmail

Outlook

Google Drive

Notion

Salesforce

HubSpot

Zendesk

Jira

GitHub

Linear

Stripe

Zoom

Asana

Airtable

Dropbox

Box

Confluence

Intercom

Google Calendar

Monday

ClickUp

Figma

DocuSign

Trello

Slack

Gmail

Outlook

Connected from day one

The systems you already run, readable in one place.

Runs this week

RunOutcome and traceWhat it producedCost

1Renewal outreachApprovedRead the nine accounts renewing this quarter in Salesforce, compared each one's usage against the last two quarters, drafted seven messages and held two back for a person. 41s, 6 steps, $0.12...7 draftsTotal$0.12Model$0.09Tools$0.03

2Invoice chaseHeldMatched fourteen overdue invoices in Stripe against the support thread for each account, then stopped before sending: two of them are in an open dispute and the policy says a person decides...14 invoicesTotal$0.08Model$0.06Tools$0.02

3Monday briefingApprovedPulled every run from the last seven days, grouped them by workspace, and wrote the briefing into the Library with the trace attached to each claim so any line can be opened...1 briefingTotal$0.21Model$0.17Tools$0.04

4Access reviewApprovedListed every connection holding a write scope, checked each against the role that owns it, and flagged three that now outlive the person who created them. Nothing was revoked without asking...3 flaggedTotal$0.05Model$0.04Tools$0.01

Runs

Every step, every tool call, every cost, and who approved it.

Transcripts of calls nobody answered

Dialpad's AI is good at writing down what happened on a call a person took. It does not take the call when nobody is free. Daciel's agent does, from your brief, books or transfers, and the transcript lands on the customer's record next to their tickets and invoices, not in a phone system's search box.

Queued6+⋯

RUN-2085

Chase the 14 overdue invoices

RUN-2094

Summarise every ticket Acme opened

RUN-2092

Check which renewals slipped a quarter

RUN-2200

Rewrite the onboarding mail sequence

Planned10+⋯

RUN-2211

Renewal quote for Acme, send held

Salesforce

Priya approves

RUN-926

Renewal outreach, nine accounts

Salesforce

Gmail

RUN-2088

Weekly briefing into the Library

Slack

RUN-924

Reconcile Stripe against the tickets

Stripe

RUN-1882

Tag the inbox by account

Outlook

Running3+⋯

RUN-1487

Pull usage for the at-risk accounts

4 steps

RUN-1028

Answer the RFP security section

Confluence

RUN-2187

Flag connections holding write scope

Waiting on Priya6 steps

Done48+⋯

RUN-2074

Monday briefing, written and filed

Library$0.21

RUN-1912

Churn post mortem for Q3

$0.14

RUN-1951

Board pack pulled together

$0.31

RUN-1960

Access review, three flagged

Approved$0.05

RUN-1991

Supplier terms summarised

Thread in #renewals

Marcus Hale9:12 AM

Acme wants a renewal quote. Their contract is up in three weeks.

Ana Duarte9:12 AM

Ticket volume has climbed every month this quarter. Read that before we price it.

Marcus Hale9:13 AM

So someone pulls usage, open tickets and the last two invoices. Three systems.

Priya Raman9:14 AM

And most of an afternoon. Hand it over and hold the send until one of us reads it.

Marcus Hale9:14 AM

@Daciel draft the Acme renewal from usage and tickets, hold the send

Two jobs it does on day one

A number that answers

Bought inside the product, answered in your name, routed on your rules, transferred live with the summary ahead, filed on the customer.

See the phone system

Conversations

7 open · 4 answered without a person

Acme CoWhere is invoice 4417?Agent

NorthwindRefund for the duplicate seatAgent

StarlightCan we move the renewal date?Held

MeridianAPI keys stopped workingWaiting

BrightlineInvoice address is wrongAgent

KestrelDo you support SSO?Agent

HalcyonExport stopped at 10k rowsWaiting

The record behind the call

The caller's tickets, invoices and deals are the same record, so the call is answered knowing them and filed for whoever picks up next.

See the AI receptionist

Renewals

9 inside 30 days · 7 drafted, 2 held

Brightline$14kDrafted

Kestrel$9kSent

Halcyon$6kHeld

Why look for a Dialpad alternative?

Dialpad is a cloud phone system with AI transcription, summaries and coaching built in, plus meetings and a contact center product, priced per user per month by tier.

How to switch from Dialpad

Connect what you keep

Your mailbox, store, billing and CRM connect in one click each. Dialpad itself can stay connected while you run both.

Set the brief

Hours, policies, what may be resolved alone and what waits for a person. Plain language, no macro import.

Start with everything held

Every send, spend and change is held for a named approver until the record earns a looser rule.

Run in parallel

Route one channel or one queue to Daciel first. Compare the record, not the demo.

Move the rest

Point the remaining channels and the phone line at Daciel. Cancel the seats you no longer pay for.

Dialpad alternatives, compared

Each row is a real substitute. The columns are the three things that decide it: which channels it owns, how a person stays in control, and what the month costs.

	Best for	Channels	How a person stays in control	Published pricing
Dialpad	Teams that want AI call transcription and coaching inside the phone system	Cloud phone, SMS, meetings, contact center; AI transcripts and summaries	Admin roles; AI agent scripts edited by an admin	Per user per month by tier, published
RingCentral	Companies that want a full UCaaS suite: phone, meetings, messaging	Cloud PBX, softphone, SMS, video; AI receptionist and call notes as add-ons	Admin roles; no approval queue on what the AI says	Per user per month by tier, published
Nextiva	Small and mid-size businesses replacing a desk-phone system	Cloud phone, SMS, video, contact center; AI features by tier	Admin roles	Per user per month by tier, published
Dacielthis site	Businesses that want the phone answered by the same agent that runs the inbox and the ledger	A number bought and held inside Daciel; inbound and approved outbound; email and messaging on the same record	Outbound campaigns and gated actions held for a named person; every call filed as a run	Contact Daciel for business plan availability and pricing.

Competitor pricing as published on each vendor's site, read 2026-08-19. Where a vendor publishes nothing, the row says so.

Switch in an afternoon

See pricing

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Connects to

No per-user feeContact Daciel for business plan availability and pricing.

Answered, not just routedAn agent in your name when nobody is free, from your brief

Calls on the customer recordTranscript, summary and outcome beside the email and the invoice

Safe to switch from Dialpad. An agent that reaches into your systems is held to what the person behind it may do, and shows its work.

How permissions work

Questions people ask before buying

Can Daciel replace Dialpad?

For a business of five to two hundred whose problem is the unanswered phone, yes: numbers, hours, routing, transfers to mobiles, voicemail and text, plus an agent that answers. For a fifty-desk office with hardware phones, keep Dialpad.

Why do people leave Dialpad?

The per-user bill, an AI receptionist sold as an add-on, and calls that live in the phone system while the customer lives in the CRM.

Can I keep my numbers?

Yes. Port them from Dialpad or forward them while you run both.

Do I need desk phones?

No. Transfers ring your mobiles or the browser.

How is Daciel priced?

Business pricing and included usage are confirmed during setup. Dialpad prices per user per month.

Phone system for small business AI receptionist Call center quality assurance software Nextiva alternative

Built for the future. Available today.

See pricing