A call center with the file open.

Inbound calls answered from the caller's record, resolved with permission, escalated with the transcript attached. Every call is a run with its cost.

Chat

SearchCtrl K

New chat

Reminders

Projects

Recent

Renewals at risk

Board pack, October

Supplier terms review

Churn post mortem

Which accounts are at risk this month, and draft the outreach.

Worked for 41s · 6 steps · $0.12

Read9 accounts renewing

Read14 open tickets

Comparedusage against the last two quarters

Drafted7 messages, held 2 for a person

Nine accounts renew inside 30 days and three of them are the ones to worry about. Their ticket volume is up while usage is falling, which is the pattern that preceded every churn last quarter.

Salesforce

Zendesk2 sources, permission aware

Message Daciel

Reads the order, ticket and invoice systems you run.

One record behind every call

Library

Everything the work produced, with who owns it and who can read it.

AllDocumentsSheetsFrom runs

Renewal brief, Acme

Document · Priya · Deal team

Q3 pipeline review

Sheet · Marcus · Sales

Supplier terms summary

Document · Ana · Private

Churn post mortem

Document · Marcus · Everyone

Board pack, October

Deck · Priya · Leadership

Access review

Sheet · Tom · Admins

Turn the renewal brief into an email to the deal team

Renewal brief, Acme

Chat

One composer, on every surface.

Vendor reviews

Q3 onboarding

Support desk

Website rebuild

Everything the renewal touched: the thread it started in, the artifacts it produced, and who is allowed to see them.

148 artifacts

Keep

Acme renewal

Payroll migration

Hiring: sales

Said once, kept for good

Any answer becomes an artifact, with an owner and a permission.

Slack

Gmail

Outlook

Google Drive

Notion

Salesforce

HubSpot

Zendesk

Jira

GitHub

Linear

Stripe

Zoom

Asana

Airtable

Dropbox

Box

Confluence

Intercom

Google Calendar

Monday

ClickUp

Figma

DocuSign

Trello

Slack

Gmail

Outlook

Connected from day one

The systems you already run, readable in one place.

Runs this week

RunOutcome and traceWhat it producedCost

1Renewal outreachApprovedRead the nine accounts renewing this quarter in Salesforce, compared each one's usage against the last two quarters, drafted seven messages and held two back for a person. 41s, 6 steps, $0.12...7 draftsTotal$0.12Model$0.09Tools$0.03

2Invoice chaseHeldMatched fourteen overdue invoices in Stripe against the support thread for each account, then stopped before sending: two of them are in an open dispute and the policy says a person decides...14 invoicesTotal$0.08Model$0.06Tools$0.02

3Monday briefingApprovedPulled every run from the last seven days, grouped them by workspace, and wrote the briefing into the Library with the trace attached to each claim so any line can be opened...1 briefingTotal$0.21Model$0.17Tools$0.04

4Access reviewApprovedListed every connection holding a write scope, checked each against the role that owns it, and flagged three that now outlive the person who created them. Nothing was revoked without asking...3 flaggedTotal$0.05Model$0.04Tools$0.01

Runs

Every step, every tool call, every cost, and who approved it.

The caller never repeats themselves

The agent reads the order, the ticket and the invoice before it speaks, resolves what it is allowed to, and hands the rest to a person with the transcript and a summary already attached. Nobody asks the customer to start again.

Queued6+⋯

RUN-2085

Chase the 14 overdue invoices

RUN-2094

Summarise every ticket Acme opened

RUN-2092

Check which renewals slipped a quarter

RUN-2200

Rewrite the onboarding mail sequence

Planned10+⋯

RUN-2211

Renewal quote for Acme, send held

Salesforce

Priya approves

RUN-926

Renewal outreach, nine accounts

Salesforce

Gmail

RUN-2088

Weekly briefing into the Library

Slack

RUN-924

Reconcile Stripe against the tickets

Stripe

RUN-1882

Tag the inbox by account

Outlook

Running3+⋯

RUN-1487

Pull usage for the at-risk accounts

4 steps

RUN-1028

Answer the RFP security section

Confluence

RUN-2187

Flag connections holding write scope

Waiting on Priya6 steps

Done48+⋯

RUN-2074

Monday briefing, written and filed

Library$0.21

RUN-1912

Churn post mortem for Q3

$0.14

RUN-1951

Board pack pulled together

$0.31

RUN-1960

Access review, three flagged

Approved$0.05

RUN-1991

Supplier terms summarised

Thread in #renewals

Marcus Hale9:12 AM

Acme wants a renewal quote. Their contract is up in three weeks.

Ana Duarte9:12 AM

Ticket volume has climbed every month this quarter. Read that before we price it.

Marcus Hale9:13 AM

So someone pulls usage, open tickets and the last two invoices. Three systems.

Priya Raman9:14 AM

And most of an afternoon. Hand it over and hold the send until one of us reads it.

Marcus Hale9:14 AM

@Daciel draft the Acme renewal from usage and tickets, hold the send

Two lines it runs on day one

Support line

Order status, appointment changes, invoice copies and the resets you permit, handled without a queue. Refunds and changes held for an approver.

Get started

Conversations

7 open · 4 answered without a person

Acme CoWhere is invoice 4417?Agent

NorthwindRefund for the duplicate seatAgent

StarlightCan we move the renewal date?Held

MeridianAPI keys stopped workingWaiting

BrightlineInvoice address is wrongAgent

KestrelDo you support SSO?Agent

HalcyonExport stopped at 10k rowsWaiting

Sales line

New callers qualified against your questions, booked into a rep's real calendar, and filed as leads with the transcript.

See the AI sales agent

Renewals

9 inside 30 days · 7 drafted, 2 held

Brightline$14kDrafted

Kestrel$9kSent

Halcyon$6kHeld

What is AI call center software?

AI call center software answers inbound calls with an agent that can look up the caller's records, resolve routine requests and escalate the rest to a person. It replaces the first tier of a human call center: the order-status, appointment-change and invoice-copy calls that make up most volume. The good implementations act in the business's systems, with permission, and log every action; the weak ones are a voice bot in front of a queue.

How the AI call center works

Lines and routing

Daciel provisions local and toll-free numbers and routes by line, hour and caller. Run separate support and sales lines, each with its own brief and escalation path.

The record is read

The caller is matched to a customer; their orders, tickets and invoices are read through connections you authorised before the agent speaks.

Resolve or propose

Informational requests are resolved. Anything that changes money or data becomes a proposed action checked against its permission.

Approve or escalate

A gated action is held for a named approver during the call. A caller who asks for a person, or a rule that fires, transfers live with the context attached.

Logged as a run

What was said, what the agent did in which system, who approved it and what it cost. The Calls ledger and the Support inbox show the same call.

Build, buy or bundle, compared

Contact-center suites assume human agents. Developer platforms assume you will build. The rows below sit them beside Daciel on channels, control and price.

	Best for	Channels	How a person stays in control	Published pricing
Retell	Developers and agencies building call flows for clients	Phone; numbers through their telephony or your own	Post-call analysis; no approval queue	About $0.07–$0.15 per minute all in, estimated; published on their site
Bland	Enterprises that want a visual call-pathway editor	Phone, inbound and outbound	Pathway logic; no human approval step	Per minute, estimated $0.07–$0.15; enterprise plans negotiated
Vapi	Developers building their own voice agent	Phone via your own telephony; bring your own keys	None built in; whatever your code does	$0.05 per minute platform fee plus model and telephony passthrough; $10 per line a month above 10 concurrent calls
Synthflow	Agencies deploying receptionist agents for many clients	Phone; numbers provisioned through the product	Call flows and transfers; no approval queue	Monthly plans with minute allowances; published on their site
Gumloop	Operators who want to build the agent themselves on a node canvas	Whatever you wire up; no inbox or phone line of its own	Human-in-the-loop nodes you add to the flow	Credit-based plans; published on their site
Dacielthis site	Businesses that want the phone answered by the same agent that runs the inbox and the ledger	A number bought and held inside Daciel; inbound and approved outbound; email and messaging on the same record	Outbound campaigns and gated actions held for a named person; every call filed as a run	Contact Daciel for business plan availability and pricing.

Competitor pricing as published on each vendor's site, read 2026-08-19. Where a vendor publishes nothing, the row says so.

Every call, on the record

See pricing

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Connects to

Read freely, write with approvalPer-action permissions; a refund waits for the person you named

Escalation carries the contextTranscript and summary travel with the transfer

Review by exceptionEvery call is a run; managers read the log, not random recordings

Safe to let it resolve. An agent that can refund, reship or cancel on a call is held to the permission you granted, and shows every action.

How permissions work

Questions people ask before buying

Can the AI call center issue refunds or change orders?

Only if you allow it, and you can require a named approver per action. The agent requests approval during the call, confirms the outcome to the caller, and the approval and the action are both on the record.

How does escalation to a human work?

The caller asks, or a rule fires, and the call transfers live to the person or group you named, with the transcript and a summary attached. Outside hours the agent books a callback instead.

Do I need to bring my own telephony?

No. Daciel provisions numbers and handles inbound routing itself. If you have numbers you want to keep, forward them in or port them.

Is this for teams of human agents?

No. Daciel does not include agent scheduling, seat-based QA scorecards or a dialer for human teams. It is for businesses that want the first tier answered by an agent and the rest handled by the people they already have.

How is it priced?

Additional minutes are billed at the published per-minute rate. There are no per-seat or per-resolution charges. Contact Daciel for business plan availability and pricing.

AI receptionist AI answering service AI outbound calling AI customer service agent

Built for the future. Available today.

See pricing