A help desk that drafts first.

Every ticket opens with the customer identified, the records read and a reply drafted. Your team approves, edits or takes over.

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Reminders

Projects

Recent

Renewals at risk

Board pack, October

Supplier terms review

Churn post mortem

Which accounts are at risk this month, and draft the outreach.

Worked for 41s · 6 steps · $0.12

Read9 accounts renewing

Read14 open tickets

Comparedusage against the last two quarters

Drafted7 messages, held 2 for a person

Nine accounts renew inside 30 days and three of them are the ones to worry about. Their ticket volume is up while usage is falling, which is the pattern that preceded every churn last quarter.

Salesforce

Zendesk2 sources, permission aware

Message Daciel

Sits over the store, billing and CRM you already run.

One record behind every ticket

Library

Everything the work produced, with who owns it and who can read it.

AllDocumentsSheetsFrom runs

Renewal brief, Acme

Document · Priya · Deal team

Q3 pipeline review

Sheet · Marcus · Sales

Supplier terms summary

Document · Ana · Private

Churn post mortem

Document · Marcus · Everyone

Board pack, October

Deck · Priya · Leadership

Access review

Sheet · Tom · Admins

Turn the renewal brief into an email to the deal team

Renewal brief, Acme

Chat

One composer, on every surface.

Vendor reviews

Q3 onboarding

Support desk

Website rebuild

Everything the renewal touched: the thread it started in, the artifacts it produced, and who is allowed to see them.

148 artifacts

Keep

Acme renewal

Payroll migration

Hiring: sales

Said once, kept for good

Any answer becomes an artifact, with an owner and a permission.

Slack

Gmail

Outlook

Google Drive

Notion

Salesforce

HubSpot

Zendesk

Jira

GitHub

Linear

Stripe

Zoom

Asana

Airtable

Dropbox

Box

Confluence

Intercom

Google Calendar

Monday

ClickUp

Figma

DocuSign

Trello

Slack

Gmail

Outlook

Connected from day one

The systems you already run, readable in one place.

Runs this week

RunOutcome and traceWhat it producedCost

1Renewal outreachApprovedRead the nine accounts renewing this quarter in Salesforce, compared each one's usage against the last two quarters, drafted seven messages and held two back for a person. 41s, 6 steps, $0.12...7 draftsTotal$0.12Model$0.09Tools$0.03

2Invoice chaseHeldMatched fourteen overdue invoices in Stripe against the support thread for each account, then stopped before sending: two of them are in an open dispute and the policy says a person decides...14 invoicesTotal$0.08Model$0.06Tools$0.02

3Monday briefingApprovedPulled every run from the last seven days, grouped them by workspace, and wrote the briefing into the Library with the trace attached to each claim so any line can be opened...1 briefingTotal$0.21Model$0.17Tools$0.04

4Access reviewApprovedListed every connection holding a write scope, checked each against the role that owns it, and flagged three that now outlive the person who created them. Nothing was revoked without asking...3 flaggedTotal$0.05Model$0.04Tools$0.01

Runs

Every step, every tool call, every cost, and who approved it.

The queue shrinks while you sleep

Informational tickets are resolved by the agent from your records. The ones that remain need a decision, and each opens with the decision framed: the record, the draft and the action waiting for approval.

Queued6+⋯

RUN-2085

Chase the 14 overdue invoices

RUN-2094

Summarise every ticket Acme opened

RUN-2092

Check which renewals slipped a quarter

RUN-2200

Rewrite the onboarding mail sequence

Planned10+⋯

RUN-2211

Renewal quote for Acme, send held

Salesforce

Priya approves

RUN-926

Renewal outreach, nine accounts

Salesforce

Gmail

RUN-2088

Weekly briefing into the Library

Slack

RUN-924

Reconcile Stripe against the tickets

Stripe

RUN-1882

Tag the inbox by account

Outlook

Running3+⋯

RUN-1487

Pull usage for the at-risk accounts

4 steps

RUN-1028

Answer the RFP security section

Confluence

RUN-2187

Flag connections holding write scope

Waiting on Priya6 steps

Done48+⋯

RUN-2074

Monday briefing, written and filed

Library$0.21

RUN-1912

Churn post mortem for Q3

$0.14

RUN-1951

Board pack pulled together

$0.31

RUN-1960

Access review, three flagged

Approved$0.05

RUN-1991

Supplier terms summarised

Thread in #renewals

Marcus Hale9:12 AM

Acme wants a renewal quote. Their contract is up in three weeks.

Ana Duarte9:12 AM

Ticket volume has climbed every month this quarter. Read that before we price it.

Marcus Hale9:13 AM

So someone pulls usage, open tickets and the last two invoices. Three systems.

Priya Raman9:14 AM

And most of an afternoon. Hand it over and hold the send until one of us reads it.

Marcus Hale9:14 AM

@Daciel draft the Acme renewal from usage and tickets, hold the send

Two things it does on day one

Resolves the routine

Where is my order, can I change the date, why was I charged twice: answered from the systems you connected, not from a macro.

Get started

Conversations

7 open · 4 answered without a person

Acme CoWhere is invoice 4417?Agent

NorthwindRefund for the duplicate seatAgent

StarlightCan we move the renewal date?Held

MeridianAPI keys stopped workingWaiting

BrightlineInvoice address is wrongAgent

KestrelDo you support SSO?Agent

HalcyonExport stopped at 10k rowsWaiting

Frames the rest

Refunds, credits and cancellations arrive as proposed actions held for the person you named, with the thread and the record attached.

See the customer service agent

Renewals

9 inside 30 days · 7 drafted, 2 held

Brightline$14kDrafted

Kestrel$9kSent

Halcyon$6kHeld

What is an AI help desk?

An AI help desk is a ticketing system where an agent does the first pass on every ticket: it identifies the customer, reads their records, drafts a reply and, where permitted, resolves the case. Human agents work from a queue of decisions rather than a queue of chores. It differs from a help desk with an AI add-on in that the agent works from the business's records rather than from a knowledge base and a macro library that someone has to maintain.

How the AI help desk works

Connect the channels

Your mailbox and the messaging channels you use land in one inbox with saved views your team shares.

Connect the records

Store, billing and CRM through connections scoped to the person who authorised them. Read access by default.

Write the brief

Return windows, what can be refunded without a manager, tone. Plain language. A change applies from the next ticket.

The agent drafts and resolves

Informational tickets are answered. Actions are proposed and either allowed or held for the approver you named.

The team reviews by exception

The Review tab lists flagged conversations; the Runs tab shows what the agent did per ticket and what it cost.

Help desks with AI, compared

Conventional desks price the seat and add AI per resolution. The rows below put them beside Daciel on what the agent reads, what it may do, and what the month costs.

	Best for	Channels	How a person stays in control	Published pricing
Zendesk AI	Established support teams already on Zendesk's ticketing	Email, chat, messaging, voice as a separate product	Escalation rules and SLAs; AI resolves or hands off	Per seat, plus AI agents priced per automated resolution; published on their site
Freshdesk	Small teams that want a conventional ticketing tool with a free tier	Email, chat, social; phone via Freshcaller	Ticket workflows and approvals for agents; the bot deflects or assigns	Free tier, then per seat; published on their site
Intercom Fin	Teams already on Intercom's inbox with high chat volume	Chat, email, in-app. Phone via a separate product	Handoff to a human agent; no per-action approval queue	$29–$132 per seat, plus $0.99 per resolution
Gorgias	Shopify stores; the clearest small-business pricing in the category	Email, chat, social, SMS and voice as add-ons	Rules and macros; the agent resolves or escalates	Help desk not priced per agent; AI charged only when it resolves
Front	Teams that want a shared inbox first and AI as an add-on	Email, chat, SMS, social	Shared drafts and internal comments on the thread	$25–$105 per seat; Autopilot from $0.05 per conversation, plus $10–$20 per seat per AI add-on
Dacielthis site	Businesses of 5 to 200 people that want the inbox, the phone and the ledger handled under one approval queue	Email, connected messaging, and a phone number bought inside the product	Per-action permissions; anything gated is held for a named person with an expiry, on the record	Contact Daciel for business plan availability and pricing.

Competitor pricing as published on each vendor's site, read 2026-08-19. Where a vendor publishes nothing, the row says so.

Set up in an afternoon

See pricing

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Connects to

Read is the defaultWrite access granted per system and per action

Approvals in their own tabA decision is never lost in a thread; each has an owner and an expiry

Response times you can defendFirst reply and resolution per view, on the work that was actually done

Safe to let it reply. A desk whose agent can refund or cancel is held to what the person behind it may do, and shows its work.

How permissions work

Questions people ask before buying

Is this a ticketing system or an AI layer over one?

Both are possible. Daciel's Support inbox is a ticketing system with views, approvals and response-time tracking. It can also work over an existing help desk through a connection if you prefer to keep it.

How does the agent know our policies?

You write a brief in plain language, such as return windows, what can be refunded without a manager, and tone. It applies the brief and the records. A change to the brief applies from the next ticket.

Can the team see what the agent did?

Yes. Each conversation carries its run: the records read, the draft, any action and its approval, and the cost. The Runs tab lists them across the desk.

What channels are supported?

Email and the messaging channels you connect, in one inbox. Phone calls are handled by the Calls capability and appear on the same customer record.

How much does it cost?

Seats are not charged separately, and agent runs are included within a compute budget visible in Admin. Contact Daciel for business plan availability and pricing.

AI customer service agent Approval workflow software Zendesk alternative Freshdesk alternative

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