After hours, still answered.

Nights and weekends answered in your name. Emergencies transfer live on your rule; everything else is filed with the callback queued for the morning.

Chat

SearchCtrl K

New chat

Reminders

Projects

Recent

Renewals at risk

Board pack, October

Supplier terms review

Churn post mortem

Which accounts are at risk this month, and draft the outreach.

Worked for 41s · 6 steps · $0.12

Read9 accounts renewing

Read14 open tickets

Comparedusage against the last two quarters

Drafted7 messages, held 2 for a person

Nine accounts renew inside 30 days and three of them are the ones to worry about. Their ticket volume is up while usage is falling, which is the pattern that preceded every churn last quarter.

Salesforce

Zendesk2 sources, permission aware

Message Daciel

Callbacks land in the tools your team already reads.

The morning queue, already built

Library

Everything the work produced, with who owns it and who can read it.

AllDocumentsSheetsFrom runs

Renewal brief, Acme

Document · Priya · Deal team

Q3 pipeline review

Sheet · Marcus · Sales

Supplier terms summary

Document · Ana · Private

Churn post mortem

Document · Marcus · Everyone

Board pack, October

Deck · Priya · Leadership

Access review

Sheet · Tom · Admins

Turn the renewal brief into an email to the deal team

Renewal brief, Acme

Chat

One composer, on every surface.

Vendor reviews

Q3 onboarding

Support desk

Website rebuild

Everything the renewal touched: the thread it started in, the artifacts it produced, and who is allowed to see them.

148 artifacts

Keep

Acme renewal

Payroll migration

Hiring: sales

Said once, kept for good

Any answer becomes an artifact, with an owner and a permission.

Slack

Gmail

Outlook

Google Drive

Notion

Salesforce

HubSpot

Zendesk

Jira

GitHub

Linear

Stripe

Zoom

Asana

Airtable

Dropbox

Box

Confluence

Intercom

Google Calendar

Monday

ClickUp

Figma

DocuSign

Trello

Slack

Gmail

Outlook

Connected from day one

The systems you already run, readable in one place.

Runs this week

RunOutcome and traceWhat it producedCost

1Renewal outreachApprovedRead the nine accounts renewing this quarter in Salesforce, compared each one's usage against the last two quarters, drafted seven messages and held two back for a person. 41s, 6 steps, $0.12...7 draftsTotal$0.12Model$0.09Tools$0.03

2Invoice chaseHeldMatched fourteen overdue invoices in Stripe against the support thread for each account, then stopped before sending: two of them are in an open dispute and the policy says a person decides...14 invoicesTotal$0.08Model$0.06Tools$0.02

3Monday briefingApprovedPulled every run from the last seven days, grouped them by workspace, and wrote the briefing into the Library with the trace attached to each claim so any line can be opened...1 briefingTotal$0.21Model$0.17Tools$0.04

4Access reviewApprovedListed every connection holding a write scope, checked each against the role that owns it, and flagged three that now outlive the person who created them. Nothing was revoked without asking...3 flaggedTotal$0.05Model$0.04Tools$0.01

Runs

Every step, every tool call, every cost, and who approved it.

The call at 2am is filed by 2:01

The caller is answered in your name, their need and urgency are captured in the fields you defined, and the callback sits in the right person's queue with the transcript. A burst pipe or a chest pain transfers live to the on-call person on the rule you set.

Queued6+⋯

RUN-2085

Chase the 14 overdue invoices

RUN-2094

Summarise every ticket Acme opened

RUN-2092

Check which renewals slipped a quarter

RUN-2200

Rewrite the onboarding mail sequence

Planned10+⋯

RUN-2211

Renewal quote for Acme, send held

Salesforce

Priya approves

RUN-926

Renewal outreach, nine accounts

Salesforce

Gmail

RUN-2088

Weekly briefing into the Library

Slack

RUN-924

Reconcile Stripe against the tickets

Stripe

RUN-1882

Tag the inbox by account

Outlook

Running3+⋯

RUN-1487

Pull usage for the at-risk accounts

4 steps

RUN-1028

Answer the RFP security section

Confluence

RUN-2187

Flag connections holding write scope

Waiting on Priya6 steps

Done48+⋯

RUN-2074

Monday briefing, written and filed

Library$0.21

RUN-1912

Churn post mortem for Q3

$0.14

RUN-1951

Board pack pulled together

$0.31

RUN-1960

Access review, three flagged

Approved$0.05

RUN-1991

Supplier terms summarised

Thread in #renewals

Marcus Hale9:12 AM

Acme wants a renewal quote. Their contract is up in three weeks.

Ana Duarte9:12 AM

Ticket volume has climbed every month this quarter. Read that before we price it.

Marcus Hale9:13 AM

So someone pulls usage, open tickets and the last two invoices. Three systems.

Priya Raman9:14 AM

And most of an afternoon. Hand it over and hold the send until one of us reads it.

Marcus Hale9:14 AM

@Daciel draft the Acme renewal from usage and tickets, hold the send

Two nights it covers first

Weeknights

Forward the line at close. Messages and callbacks are filed; the on-call rule handles the rest.

Get started

Conversations

7 open · 4 answered without a person

Acme CoWhere is invoice 4417?Agent

NorthwindRefund for the duplicate seatAgent

StarlightCan we move the renewal date?Held

MeridianAPI keys stopped workingWaiting

BrightlineInvoice address is wrongAgent

KestrelDo you support SSO?Agent

HalcyonExport stopped at 10k rowsWaiting

Weekends and holidays

Holiday schedules per line. The same brief, the same rules, the same record on Monday.

See the answering service

Renewals

9 inside 30 days · 7 drafted, 2 held

Brightline$14kDrafted

Kestrel$9kSent

Halcyon$6kHeld

What is an after-hours answering service?

An after-hours answering service covers a business's phone when the office is closed: evenings, weekends and holidays. It answers in the business's name, takes messages, books callbacks and passes emergencies to whoever is on call. Traditionally it is staffed by human operators reading a script and relaying messages by email or text, and billed per call or per minute on top of a plan fee.

How after-hours cover works

Set the hours per line

Office hours, weekends and holidays. Outside them, calls route to the agent; inside them, to your team or the agent on overflow.

Write the night brief

What to say, what to capture, what counts as an emergency, who is on call.

Emergencies transfer live

Urgency rules send the call straight to the on-call person or alert a channel.

Everything else is filed

Message, need and urgency on the caller's record, callback queued to the right person.

The morning queue is ready

Callbacks with transcripts, sorted by urgency, in Support, Sales or Finance depending on the call.

Live services and AI, compared

Every incumbent on this search is a human service billed per call. The rows below compare them with the AI options on the bill and on where the message ends up.

	Best for	Channels	How a person stays in control	Published pricing
Smith.ai, Ruby and other live services	Businesses that want a human voice and accept per-call pricing	Phone answered by staff; messages relayed by email or text	Scripts and instructions given to the receptionists	Per call or per minute, plus plan fees; published on their sites
Synthflow	Agencies deploying receptionist agents for many clients	Phone; numbers provisioned through the product	Call flows and transfers; no approval queue	Monthly plans with minute allowances; published on their site
Retell	Developers and agencies building call flows for clients	Phone; numbers through their telephony or your own	Post-call analysis; no approval queue	About $0.07–$0.15 per minute all in, estimated; published on their site
Dacielthis site	Businesses that want the phone answered by the same agent that runs the inbox and the ledger	A number bought and held inside Daciel; inbound and approved outbound; email and messaging on the same record	Outbound campaigns and gated actions held for a named person; every call filed as a run	Contact Daciel for business plan availability and pricing.

Competitor pricing as published on each vendor's site, read 2026-08-19. Where a vendor publishes nothing, the row says so.

Every hour, on the record

See pricing

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Connects to

Urgency rules are enforcedThe words and situations you define transfer live; the rest is queued

Nothing is re-keyedThe message is on the record, not in an email someone re-types

A flat plan500 minutes included; no per-call or per-message fee

Safe to let it cover the night. A service that promises a callback is held to the brief you gave it, and every call is on the record.

How permissions work

Questions people ask before buying

Is it a real person answering after hours?

No. An AI answers in your business's name, with live transfer to your own on-call person on the rules you set. There are no third-party operators.

How are emergencies handled?

You define the words and situations that count. Those calls transfer live to the on-call person or alert the channel you name. Everything else is a message or a booked callback.

What does the morning look like?

A queue of callbacks on the customers' records, each with a transcript and a summary, sorted by urgency, in the section the call was about.

How is it priced?

There is no per-call, per-message or after-hours surcharge. Contact Daciel for business plan availability and pricing.

Can I keep my daytime setup?

Yes. Forward the line to Daciel only outside hours, or run Daciel as overflow during the day too.

AI answering service AI receptionist Answering service for plumbers Answering service for contractors

Built for the future. Available today.

See pricing