Every call, reviewed.

Every call Daciel takes or places is transcribed, summarised and filed. Reviewed against your checklist, the ones that broke a rule flagged, the pattern shown per week.

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Reminders

Projects

Recent

Renewals at risk

Board pack, October

Supplier terms review

Churn post mortem

Which accounts are at risk this month, and draft the outreach.

Worked for 41s · 6 steps · $0.12

Read9 accounts renewing

Read14 open tickets

Comparedusage against the last two quarters

Drafted7 messages, held 2 for a person

Nine accounts renew inside 30 days and three of them are the ones to worry about. Their ticket volume is up while usage is falling, which is the pattern that preceded every churn last quarter.

Salesforce

Zendesk2 sources, permission aware

Message Daciel

Reviews calls on the numbers Daciel answers or forwards.

Transcript, summary, checklist

Library

Everything the work produced, with who owns it and who can read it.

AllDocumentsSheetsFrom runs

Renewal brief, Acme

Document · Priya · Deal team

Q3 pipeline review

Sheet · Marcus · Sales

Supplier terms summary

Document · Ana · Private

Churn post mortem

Document · Marcus · Everyone

Board pack, October

Deck · Priya · Leadership

Access review

Sheet · Tom · Admins

Turn the renewal brief into an email to the deal team

Renewal brief, Acme

Chat

One composer, on every surface.

Vendor reviews

Q3 onboarding

Support desk

Website rebuild

Everything the renewal touched: the thread it started in, the artifacts it produced, and who is allowed to see them.

148 artifacts

Keep

Acme renewal

Payroll migration

Hiring: sales

Said once, kept for good

Any answer becomes an artifact, with an owner and a permission.

Slack

Gmail

Outlook

Google Drive

Notion

Salesforce

HubSpot

Zendesk

Jira

GitHub

Linear

Stripe

Zoom

Asana

Airtable

Dropbox

Box

Confluence

Intercom

Google Calendar

Monday

ClickUp

Figma

DocuSign

Trello

Slack

Gmail

Outlook

Connected from day one

The systems you already run, readable in one place.

Runs this week

RunOutcome and traceWhat it producedCost

1Renewal outreachApprovedRead the nine accounts renewing this quarter in Salesforce, compared each one's usage against the last two quarters, drafted seven messages and held two back for a person. 41s, 6 steps, $0.12...7 draftsTotal$0.12Model$0.09Tools$0.03

2Invoice chaseHeldMatched fourteen overdue invoices in Stripe against the support thread for each account, then stopped before sending: two of them are in an open dispute and the policy says a person decides...14 invoicesTotal$0.08Model$0.06Tools$0.02

3Monday briefingApprovedPulled every run from the last seven days, grouped them by workspace, and wrote the briefing into the Library with the trace attached to each claim so any line can be opened...1 briefingTotal$0.21Model$0.17Tools$0.04

4Access reviewApprovedListed every connection holding a write scope, checked each against the role that owns it, and flagged three that now outlive the person who created them. Nothing was revoked without asking...3 flaggedTotal$0.05Model$0.04Tools$0.01

Runs

Every step, every tool call, every cost, and who approved it.

The call you wish you had heard

Quality assurance in a call center is a supervisor listening to a sample. In a small business nobody listens to anything, and the call that lost the customer is gone. Here every call on a Daciel number is transcribed and summarised on the customer's record, the agent's own calls are checked against the brief it was given, and your checklist runs over the ones your people took. What broke a rule is flagged, with the passage.

Queued6+⋯

RUN-2085

Chase the 14 overdue invoices

RUN-2094

Summarise every ticket Acme opened

RUN-2092

Check which renewals slipped a quarter

RUN-2200

Rewrite the onboarding mail sequence

Planned10+⋯

RUN-2211

Renewal quote for Acme, send held

Salesforce

Priya approves

RUN-926

Renewal outreach, nine accounts

Salesforce

Gmail

RUN-2088

Weekly briefing into the Library

Slack

RUN-924

Reconcile Stripe against the tickets

Stripe

RUN-1882

Tag the inbox by account

Outlook

Running3+⋯

RUN-1487

Pull usage for the at-risk accounts

4 steps

RUN-1028

Answer the RFP security section

Confluence

RUN-2187

Flag connections holding write scope

Waiting on Priya6 steps

Done48+⋯

RUN-2074

Monday briefing, written and filed

Library$0.21

RUN-1912

Churn post mortem for Q3

$0.14

RUN-1951

Board pack pulled together

$0.31

RUN-1960

Access review, three flagged

Approved$0.05

RUN-1991

Supplier terms summarised

Thread in #renewals

Marcus Hale9:12 AM

Acme wants a renewal quote. Their contract is up in three weeks.

Ana Duarte9:12 AM

Ticket volume has climbed every month this quarter. Read that before we price it.

Marcus Hale9:13 AM

So someone pulls usage, open tickets and the last two invoices. Three systems.

Priya Raman9:14 AM

And most of an afternoon. Hand it over and hold the send until one of us reads it.

Marcus Hale9:14 AM

@Daciel draft the Acme renewal from usage and tickets, hold the send

Two things it does on day one

Transcribes and files

Every call, inbound or outbound, AI or human, on the customer's record with a summary and the outcome.

Get started

Conversations

7 open · 4 answered without a person

Acme CoWhere is invoice 4417?Agent

NorthwindRefund for the duplicate seatAgent

StarlightCan we move the renewal date?Held

MeridianAPI keys stopped workingWaiting

BrightlineInvoice address is wrongAgent

KestrelDo you support SSO?Agent

HalcyonExport stopped at 10k rowsWaiting

Checks against your list

Greeting, identity check, the price quoted, the promise made, the callback offered. Your checklist, run over every call, with the passage that passed or failed.

See the call center

Renewals

9 inside 30 days · 7 drafted, 2 held

Brightline$14kDrafted

Kestrel$9kSent

Halcyon$6kHeld

What is call quality assurance software?

Call QA software records calls, transcribes them, and scores them against a form, so supervisors can coach agents. The search is held by contact-center vendors, Verint, RingCentral, Vonage, AmplifAI, and the scoring is increasingly an AI sentiment model over a sample of calls.

How call review works

Calls are transcribed

Every call on a Daciel number, with recording consent handled per the caller's state.

Summaries on the record

Outcome, promises made, follow-ups owed, on the customer.

Your checklist

The items a good call must contain. Run over every call, each item quoting its passage.

Flags to review

Calls that failed an item are queued for the person you name, with the passage.

The pattern

Per number, per person, per week, in Reports, with the query under the figure.

Call QA tools, compared

Contact-center QA suites, phone systems with AI notes, and Daciel's checklist over every call. Compared on what is reviewed, how it is scored, and the price.

	Best for	Channels	How a person stays in control	Published pricing
Dialpad	Teams that want AI call transcription and coaching inside the phone system	Cloud phone, SMS, meetings, contact center; AI transcripts and summaries	Admin roles; AI agent scripts edited by an admin	Per user per month by tier, published
RingCentral	Companies that want a full UCaaS suite: phone, meetings, messaging	Cloud PBX, softphone, SMS, video; AI receptionist and call notes as add-ons	Admin roles; no approval queue on what the AI says	Per user per month by tier, published
Aircall	Sales and support teams that want a phone system inside the CRM and help desk	Cloud phone, IVR, call routing, CRM integrations; AI transcripts as add-on	Admin roles	Per user per month, minimum seats, published
Dacielthis site	Businesses that want the phone answered by the same agent that runs the inbox and the ledger	A number bought and held inside Daciel; inbound and approved outbound; email and messaging on the same record	Outbound campaigns and gated actions held for a named person; every call filed as a run	Contact Daciel for business plan availability and pricing.

Competitor pricing as published on each vendor's site, read 2026-08-19. Where a vendor publishes nothing, the row says so.

Your checklist, every call

See pricing

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Connects to

Flags quote the passageEvery failed item points at the words, not a number

Your checklist, not a sentiment modelIt checks what was said against what should have been

Recording consent by ruleAnnouncement and two-party consent handled per number and state

Safe to review with. Flags quote the passage, scores are your checklist and not a mood model, and recordings follow the consent rules of the caller's state.

How permissions work

Questions people ask before buying

Does it review calls my people take?

Yes, any call on a Daciel number, whether the AI or a person answered it.

Does it score sentiment?

No. It checks your checklist items against the transcript and quotes the passage for each. Tone is for the reviewer to judge.

What about recording laws?

Recording announcements and consent are handled per number and per the caller's state rules you configure; where recording is not permitted, the call is summarised from notes instead.

Can it coach the AI receptionist too?

Yes. The AI's calls are checked against the brief it was given, and a failed item is a reason to edit the brief.

What does it cost?

No per-agent or per-call fee. Contact Daciel for business plan availability and pricing.

AI call center software Phone system for small business AI receptionist AI reporting tool

Built for the future. Available today.

See pricing