Outbound calls, signed off first.

Confirm tomorrow's bookings, chase the invoices thirty days over, follow up the quiet leads. Daciel dials once a named person approves the list and the script.

Chat

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Reminders

Projects

Recent

Renewals at risk

Board pack, October

Supplier terms review

Churn post mortem

Which accounts are at risk this month, and draft the outreach.

Worked for 41s · 6 steps · $0.12

Read9 accounts renewing

Read14 open tickets

Comparedusage against the last two quarters

Drafted7 messages, held 2 for a person

Nine accounts renew inside 30 days and three of them are the ones to worry about. Their ticket volume is up while usage is falling, which is the pattern that preceded every churn last quarter.

Salesforce

Zendesk2 sources, permission aware

Message Daciel

Lists come from the calendar, accounting and CRM you run.

One record behind every dial

Library

Everything the work produced, with who owns it and who can read it.

AllDocumentsSheetsFrom runs

Renewal brief, Acme

Document · Priya · Deal team

Q3 pipeline review

Sheet · Marcus · Sales

Supplier terms summary

Document · Ana · Private

Churn post mortem

Document · Marcus · Everyone

Board pack, October

Deck · Priya · Leadership

Access review

Sheet · Tom · Admins

Turn the renewal brief into an email to the deal team

Renewal brief, Acme

Chat

One composer, on every surface.

Vendor reviews

Q3 onboarding

Support desk

Website rebuild

Everything the renewal touched: the thread it started in, the artifacts it produced, and who is allowed to see them.

148 artifacts

Keep

Acme renewal

Payroll migration

Hiring: sales

Said once, kept for good

Any answer becomes an artifact, with an owner and a permission.

Slack

Gmail

Outlook

Google Drive

Notion

Salesforce

HubSpot

Zendesk

Jira

GitHub

Linear

Stripe

Zoom

Asana

Airtable

Dropbox

Box

Confluence

Intercom

Google Calendar

Monday

ClickUp

Figma

DocuSign

Trello

Slack

Gmail

Outlook

Connected from day one

The systems you already run, readable in one place.

Runs this week

RunOutcome and traceWhat it producedCost

1Renewal outreachApprovedRead the nine accounts renewing this quarter in Salesforce, compared each one's usage against the last two quarters, drafted seven messages and held two back for a person. 41s, 6 steps, $0.12...7 draftsTotal$0.12Model$0.09Tools$0.03

2Invoice chaseHeldMatched fourteen overdue invoices in Stripe against the support thread for each account, then stopped before sending: two of them are in an open dispute and the policy says a person decides...14 invoicesTotal$0.08Model$0.06Tools$0.02

3Monday briefingApprovedPulled every run from the last seven days, grouped them by workspace, and wrote the briefing into the Library with the trace attached to each claim so any line can be opened...1 briefingTotal$0.21Model$0.17Tools$0.04

4Access reviewApprovedListed every connection holding a write scope, checked each against the role that owns it, and flagged three that now outlive the person who created them. Nothing was revoked without asking...3 flaggedTotal$0.05Model$0.04Tools$0.01

Runs

Every step, every tool call, every cost, and who approved it.

The list is approved; the calls go out

A campaign is a list, a script and a window. The list comes from your records: tomorrow's bookings, invoices thirty days over, leads untouched for a week. A named person approves it, Daciel dials inside the window, and every outcome is filed on the record.

Queued6+⋯

RUN-2085

Chase the 14 overdue invoices

RUN-2094

Summarise every ticket Acme opened

RUN-2092

Check which renewals slipped a quarter

RUN-2200

Rewrite the onboarding mail sequence

Planned10+⋯

RUN-2211

Renewal quote for Acme, send held

Salesforce

Priya approves

RUN-926

Renewal outreach, nine accounts

Salesforce

Gmail

RUN-2088

Weekly briefing into the Library

Slack

RUN-924

Reconcile Stripe against the tickets

Stripe

RUN-1882

Tag the inbox by account

Outlook

Running3+⋯

RUN-1487

Pull usage for the at-risk accounts

4 steps

RUN-1028

Answer the RFP security section

Confluence

RUN-2187

Flag connections holding write scope

Waiting on Priya6 steps

Done48+⋯

RUN-2074

Monday briefing, written and filed

Library$0.21

RUN-1912

Churn post mortem for Q3

$0.14

RUN-1951

Board pack pulled together

$0.31

RUN-1960

Access review, three flagged

Approved$0.05

RUN-1991

Supplier terms summarised

Thread in #renewals

Marcus Hale9:12 AM

Acme wants a renewal quote. Their contract is up in three weeks.

Ana Duarte9:12 AM

Ticket volume has climbed every month this quarter. Read that before we price it.

Marcus Hale9:13 AM

So someone pulls usage, open tickets and the last two invoices. Three systems.

Priya Raman9:14 AM

And most of an afternoon. Hand it over and hold the send until one of us reads it.

Marcus Hale9:14 AM

@Daciel draft the Acme renewal from usage and tickets, hold the send

Two campaigns it runs on day one

Confirmations

Every booking called the evening before, confirmed or rebooked, and the calendar updated. Fewer no-shows without a person on the phone.

Get started

Conversations

7 open · 4 answered without a person

Acme CoWhere is invoice 4417?Agent

NorthwindRefund for the duplicate seatAgent

StarlightCan we move the renewal date?Held

MeridianAPI keys stopped workingWaiting

BrightlineInvoice address is wrongAgent

KestrelDo you support SSO?Agent

HalcyonExport stopped at 10k rowsWaiting

Reminders

The agent knows the amount, the due date and the link. It takes a promise to pay, texts the link, or books a call with Finance.

See receivables

Renewals

9 inside 30 days · 7 drafted, 2 held

Brightline$14kDrafted

Kestrel$9kSent

Halcyon$6kHeld

What is AI outbound calling?

AI outbound calling is software that places phone calls on a business's behalf and holds a natural conversation to a defined outcome: confirm an appointment, remind about a payment, qualify a lead, book a meeting. It reads the callee's record before dialling, follows a script with permitted offers and hard stops, and files the outcome. It is not a predictive dialer for human agents and it is not built for long consultative selling.

How an outbound campaign runs

Build the list from records

Overdue invoices from Finance, tomorrow's bookings from the calendar, leads with no touch in seven days from Sales, or an upload.

Write the script and the rules

What the agent may say and offer, hard stops, calling window, retry cadence, voicemail behaviour and what counts as done.

A named person approves

The list and script are held for the approver with an expiry. A recurring campaign can be approved once as a rule, signed by a person.

Daciel dials inside the window

From a number it holds for you. The callee's record is read before each call; do-not-call flags stop the dial.

Outcomes are filed

Reached, promised to pay, rebooked, wrong number, requested no contact. On each record and rolled up per campaign.

The outbound options, compared

Developer platforms give you the dialling and leave the list, the rules and the approvals to you. The rows below compare them on exactly those three things.

	Best for	Channels	How a person stays in control	Published pricing
Retell	Developers and agencies building call flows for clients	Phone; numbers through their telephony or your own	Post-call analysis; no approval queue	About $0.07–$0.15 per minute all in, estimated; published on their site
Bland	Enterprises that want a visual call-pathway editor	Phone, inbound and outbound	Pathway logic; no human approval step	Per minute, estimated $0.07–$0.15; enterprise plans negotiated
Synthflow	Agencies deploying receptionist agents for many clients	Phone; numbers provisioned through the product	Call flows and transfers; no approval queue	Monthly plans with minute allowances; published on their site
Vapi	Developers building their own voice agent	Phone via your own telephony; bring your own keys	None built in; whatever your code does	$0.05 per minute platform fee plus model and telephony passthrough; $10 per line a month above 10 concurrent calls
Dacielthis site	Businesses that want the phone answered by the same agent that runs the inbox and the ledger	A number bought and held inside Daciel; inbound and approved outbound; email and messaging on the same record	Outbound campaigns and gated actions held for a named person; every call filed as a run	Contact Daciel for business plan availability and pricing.

Competitor pricing as published on each vendor's site, read 2026-08-19. Where a vendor publishes nothing, the row says so.

Dialled within the rules

See pricing

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Connects to

Nothing dials unapprovedList and script held for a named person before the first call; cannot be switched off

Hours and do-not-call enforcedCalling windows per timezone, flags on the record stop the dial

Every outcome filedReached, paid, rebooked, wrong number: on the record and rolled up per campaign

Safe to let it dial. Outbound that reaches your customers is held to a list and a script a person approved, and every call is on the record.

How permissions work

Questions people ask before buying

Can I run outbound calls without approving each campaign?

No. A campaign's list and script are held for a named approver before the first call. You can approve a recurring campaign once with a defined list rule, but a person signs the rule.

What number do the calls come from?

From a number Daciel provisions on your account, or from your existing number once ported. Callers who ring back reach your receptionist line, so a returned call lands on the record.

How does the agent handle a voicemail?

Per campaign: it leaves the message you wrote, hangs up and retries within the cadence, or marks the record for a text follow-up.

Can it take a payment on the call?

It can send a payment link by text or email and record a promise to pay. It does not take card details over the phone.

Does it comply with do-not-call rules?

It enforces do-not-call flags on your records and the calling hours you set per timezone, and identifies itself as automated where you configure it to. Compliance in your market remains your responsibility.

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