An answering service that files.

Every call answered, after hours included. The message lands on the customer's record with the callback queued, not in an email you have to re-key.

Chat

SearchCtrl K

New chat

Reminders

Projects

Recent

Renewals at risk

Board pack, October

Supplier terms review

Churn post mortem

Which accounts are at risk this month, and draft the outreach.

Worked for 41s · 6 steps · $0.12

Read9 accounts renewing

Read14 open tickets

Comparedusage against the last two quarters

Drafted7 messages, held 2 for a person

Nine accounts renew inside 30 days and three of them are the ones to worry about. Their ticket volume is up while usage is falling, which is the pattern that preceded every churn last quarter.

Salesforce

Zendesk2 sources, permission aware

Message Daciel

Messages land in the tools your team already reads.

The message is already filed

Library

Everything the work produced, with who owns it and who can read it.

AllDocumentsSheetsFrom runs

Renewal brief, Acme

Document · Priya · Deal team

Q3 pipeline review

Sheet · Marcus · Sales

Supplier terms summary

Document · Ana · Private

Churn post mortem

Document · Marcus · Everyone

Board pack, October

Deck · Priya · Leadership

Access review

Sheet · Tom · Admins

Turn the renewal brief into an email to the deal team

Renewal brief, Acme

Chat

One composer, on every surface.

Vendor reviews

Q3 onboarding

Support desk

Website rebuild

Everything the renewal touched: the thread it started in, the artifacts it produced, and who is allowed to see them.

148 artifacts

Keep

Acme renewal

Payroll migration

Hiring: sales

Said once, kept for good

Any answer becomes an artifact, with an owner and a permission.

Slack

Gmail

Outlook

Google Drive

Notion

Salesforce

HubSpot

Zendesk

Jira

GitHub

Linear

Stripe

Zoom

Asana

Airtable

Dropbox

Box

Confluence

Intercom

Google Calendar

Monday

ClickUp

Figma

DocuSign

Trello

Slack

Gmail

Outlook

Connected from day one

The systems you already run, readable in one place.

Runs this week

RunOutcome and traceWhat it producedCost

1Renewal outreachApprovedRead the nine accounts renewing this quarter in Salesforce, compared each one's usage against the last two quarters, drafted seven messages and held two back for a person. 41s, 6 steps, $0.12...7 draftsTotal$0.12Model$0.09Tools$0.03

2Invoice chaseHeldMatched fourteen overdue invoices in Stripe against the support thread for each account, then stopped before sending: two of them are in an open dispute and the policy says a person decides...14 invoicesTotal$0.08Model$0.06Tools$0.02

3Monday briefingApprovedPulled every run from the last seven days, grouped them by workspace, and wrote the briefing into the Library with the trace attached to each claim so any line can be opened...1 briefingTotal$0.21Model$0.17Tools$0.04

4Access reviewApprovedListed every connection holding a write scope, checked each against the role that owns it, and flagged three that now outlive the person who created them. Nothing was revoked without asking...3 flaggedTotal$0.05Model$0.04Tools$0.01

Runs

Every step, every tool call, every cost, and who approved it.

A 9pm call is morning work, not lost work

The caller is answered in your name, their need and urgency are captured, and the callback is waiting in the right person's queue when the office opens, with the transcript attached. Emergencies transfer live on a rule you set.

Queued6+⋯

RUN-2085

Chase the 14 overdue invoices

RUN-2094

Summarise every ticket Acme opened

RUN-2092

Check which renewals slipped a quarter

RUN-2200

Rewrite the onboarding mail sequence

Planned10+⋯

RUN-2211

Renewal quote for Acme, send held

Salesforce

Priya approves

RUN-926

Renewal outreach, nine accounts

Salesforce

Gmail

RUN-2088

Weekly briefing into the Library

Slack

RUN-924

Reconcile Stripe against the tickets

Stripe

RUN-1882

Tag the inbox by account

Outlook

Running3+⋯

RUN-1487

Pull usage for the at-risk accounts

4 steps

RUN-1028

Answer the RFP security section

Confluence

RUN-2187

Flag connections holding write scope

Waiting on Priya6 steps

Done48+⋯

RUN-2074

Monday briefing, written and filed

Library$0.21

RUN-1912

Churn post mortem for Q3

$0.14

RUN-1951

Board pack pulled together

$0.31

RUN-1960

Access review, three flagged

Approved$0.05

RUN-1991

Supplier terms summarised

Thread in #renewals

Marcus Hale9:12 AM

Acme wants a renewal quote. Their contract is up in three weeks.

Ana Duarte9:12 AM

Ticket volume has climbed every month this quarter. Read that before we price it.

Marcus Hale9:13 AM

So someone pulls usage, open tickets and the last two invoices. Three systems.

Priya Raman9:14 AM

And most of an afternoon. Hand it over and hold the send until one of us reads it.

Marcus Hale9:14 AM

@Daciel draft the Acme renewal from usage and tickets, hold the send

Two shifts it covers on day one

After hours

Nights and weekends answered, messages and callbacks filed, urgent calls transferred to the on-call person on your rule.

Get started

Conversations

7 open · 4 answered without a person

Acme CoWhere is invoice 4417?Agent

NorthwindRefund for the duplicate seatAgent

StarlightCan we move the renewal date?Held

MeridianAPI keys stopped workingWaiting

BrightlineInvoice address is wrongAgent

KestrelDo you support SSO?Agent

HalcyonExport stopped at 10k rowsWaiting

Overflow

When your team is on other calls, the service takes the ring, handles the routine intake and hands the rest over with the record open.

See the AI receptionist

Renewals

9 inside 30 days · 7 drafted, 2 held

Brightline$14kDrafted

Kestrel$9kSent

Halcyon$6kHeld

What is an AI answering service?

An AI answering service answers a business's phone when nobody else can: after hours, at weekends, or when the team is on other calls. It greets the caller in the business's name, captures what they need and how urgent it is, takes a message or books a callback, and passes emergencies to a person. It replaces the live answering service, where operators read a script and relay messages by email, and it is priced as software rather than per call.

How an AI answering service works

The line is covered

Forward your number to Daciel outside hours or on overflow, or run a Daciel number as the main line. Hours and holidays are set per line.

The call is answered in your name

Your greeting, your brief, the caller's language. The service knows what you do, when you are open and what to say about pricing.

Intake is captured

The fields you defined, such as address, problem and urgency, are asked for and written down. A returning customer is recognised from the number.

Urgent calls transfer, the rest queue

Rules you set send emergencies live to the on-call person or alert a channel. Everything else becomes a message or a booked callback.

The call is filed

On the customer's record with transcript, summary and the callback task, visible in Support, Sales or Finance depending on what it was about.

Live services and AI, compared

The incumbents on this search are human answering services. The rows below put them beside the AI options on the two things that decide it: the bill, and where the message ends up.

	Best for	Channels	How a person stays in control	Published pricing
Smith.ai, Ruby and other live services	Businesses that want a human voice and accept per-call pricing	Phone answered by staff; messages relayed by email or text	Scripts and instructions given to the receptionists	Per call or per minute, plus plan fees; published on their sites
Synthflow	Agencies deploying receptionist agents for many clients	Phone; numbers provisioned through the product	Call flows and transfers; no approval queue	Monthly plans with minute allowances; published on their site
Retell	Developers and agencies building call flows for clients	Phone; numbers through their telephony or your own	Post-call analysis; no approval queue	About $0.07–$0.15 per minute all in, estimated; published on their site
Vapi	Developers building their own voice agent	Phone via your own telephony; bring your own keys	None built in; whatever your code does	$0.05 per minute platform fee plus model and telephony passthrough; $10 per line a month above 10 concurrent calls
Dacielthis site	Businesses that want the phone answered by the same agent that runs the inbox and the ledger	A number bought and held inside Daciel; inbound and approved outbound; email and messaging on the same record	Outbound campaigns and gated actions held for a named person; every call filed as a run	Contact Daciel for business plan availability and pricing.

Competitor pricing as published on each vendor's site, read 2026-08-19. Where a vendor publishes nothing, the row says so.

Answered, whatever the hour

See pricing

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Connects to

Urgency rules are enforcedThe words and situations you define transfer live, the rest is queued

Intake fields you defineAddress, problem, account number: captured on every call, filed on the record

Every call is a runTranscript, summary and the callback task, with the minutes it cost

Safe to let it take the call. A service that promises a callback is held to the brief you gave it, and every call is on the record.

How permissions work

Questions people ask before buying

Is this a live answering service or an AI?

An AI, speaking in your business's name, with live transfer to your own people on request or on rules you set. There are no third-party operators reading a script.

Does it work after hours and on weekends?

Yes. It answers whenever the line rings. Outside your hours it takes messages and books callbacks rather than transferring, and the morning queue has the calls waiting with their transcripts.

How is it priced compared with a human answering service?

Live services bill per call or per minute plus relay fees. There is no per-message charge. Contact Daciel for business plan availability and pricing.

Can it handle emergencies?

It follows urgency rules you define: certain words or situations transfer the call immediately to the on-call person, or send an alert to the channel you name. It does not make that judgment beyond the rule.

Where does the message go?

Onto the caller's record in Daciel, matched to a customer or filed as a new lead, with the callback queued to the right person. Not into an email someone has to re-key.

AI receptionist AI call center software AI customer service agent AI outbound calling

Built for the future. Available today.

See pricing