The answers are already written.

Policies, contracts, past replies and documents already on your records, read by the agent when it answers a customer or a colleague, passage quoted. No article to write.

Chat

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Reminders

Projects

Recent

Renewals at risk

Board pack, October

Supplier terms review

Churn post mortem

Which accounts are at risk this month, and draft the outreach.

Worked for 41s · 6 steps · $0.12

Read9 accounts renewing

Read14 open tickets

Comparedusage against the last two quarters

Drafted7 messages, held 2 for a person

Nine accounts renew inside 30 days and three of them are the ones to worry about. Their ticket volume is up while usage is falling, which is the pattern that preceded every churn last quarter.

Salesforce

Zendesk2 sources, permission aware

Message Daciel

Reads Google Drive, Notion, your mailbox and your records.

Every answer quotes its source

Library

Everything the work produced, with who owns it and who can read it.

AllDocumentsSheetsFrom runs

Renewal brief, Acme

Document · Priya · Deal team

Q3 pipeline review

Sheet · Marcus · Sales

Supplier terms summary

Document · Ana · Private

Churn post mortem

Document · Marcus · Everyone

Board pack, October

Deck · Priya · Leadership

Access review

Sheet · Tom · Admins

Turn the renewal brief into an email to the deal team

Renewal brief, Acme

Chat

One composer, on every surface.

Vendor reviews

Q3 onboarding

Support desk

Website rebuild

Everything the renewal touched: the thread it started in, the artifacts it produced, and who is allowed to see them.

148 artifacts

Keep

Acme renewal

Payroll migration

Hiring: sales

Said once, kept for good

Any answer becomes an artifact, with an owner and a permission.

Slack

Gmail

Outlook

Google Drive

Notion

Salesforce

HubSpot

Zendesk

Jira

GitHub

Linear

Stripe

Zoom

Asana

Airtable

Dropbox

Box

Confluence

Intercom

Google Calendar

Monday

ClickUp

Figma

DocuSign

Trello

Slack

Gmail

Outlook

Connected from day one

The systems you already run, readable in one place.

Runs this week

RunOutcome and traceWhat it producedCost

1Renewal outreachApprovedRead the nine accounts renewing this quarter in Salesforce, compared each one's usage against the last two quarters, drafted seven messages and held two back for a person. 41s, 6 steps, $0.12...7 draftsTotal$0.12Model$0.09Tools$0.03

2Invoice chaseHeldMatched fourteen overdue invoices in Stripe against the support thread for each account, then stopped before sending: two of them are in an open dispute and the policy says a person decides...14 invoicesTotal$0.08Model$0.06Tools$0.02

3Monday briefingApprovedPulled every run from the last seven days, grouped them by workspace, and wrote the briefing into the Library with the trace attached to each claim so any line can be opened...1 briefingTotal$0.21Model$0.17Tools$0.04

4Access reviewApprovedListed every connection holding a write scope, checked each against the role that owns it, and flagged three that now outlive the person who created them. Nothing was revoked without asking...3 flaggedTotal$0.05Model$0.04Tools$0.01

Runs

Every step, every tool call, every cost, and who approved it.

The knowledge base nobody had to write

Knowledge base software asks you to write the articles first, then keep them current, which is why most small-business help centres are three years old. Daciel's knowledge is what the business already has: the policy document, the contract, the price list, the thousand replies support already sent, the call transcripts. The agent reads them when it answers, quotes the passage, and says when it cannot find one. Nothing is published to the world until you say so.

Queued6+⋯

RUN-2085

Chase the 14 overdue invoices

RUN-2094

Summarise every ticket Acme opened

RUN-2092

Check which renewals slipped a quarter

RUN-2200

Rewrite the onboarding mail sequence

Planned10+⋯

RUN-2211

Renewal quote for Acme, send held

Salesforce

Priya approves

RUN-926

Renewal outreach, nine accounts

Salesforce

Gmail

RUN-2088

Weekly briefing into the Library

Slack

RUN-924

Reconcile Stripe against the tickets

Stripe

RUN-1882

Tag the inbox by account

Outlook

Running3+⋯

RUN-1487

Pull usage for the at-risk accounts

4 steps

RUN-1028

Answer the RFP security section

Confluence

RUN-2187

Flag connections holding write scope

Waiting on Priya6 steps

Done48+⋯

RUN-2074

Monday briefing, written and filed

Library$0.21

RUN-1912

Churn post mortem for Q3

$0.14

RUN-1951

Board pack pulled together

$0.31

RUN-1960

Access review, three flagged

Approved$0.05

RUN-1991

Supplier terms summarised

Thread in #renewals

Marcus Hale9:12 AM

Acme wants a renewal quote. Their contract is up in three weeks.

Ana Duarte9:12 AM

Ticket volume has climbed every month this quarter. Read that before we price it.

Marcus Hale9:13 AM

So someone pulls usage, open tickets and the last two invoices. Three systems.

Priya Raman9:14 AM

And most of an afternoon. Hand it over and hold the send until one of us reads it.

Marcus Hale9:14 AM

@Daciel draft the Acme renewal from usage and tickets, hold the send

Two things it does on day one

Answers from what exists

Documents on records, connected drives, past replies and transcripts, under the permissions of whoever connected them. Every answer cites its passage.

Get started

Conversations

7 open · 4 answered without a person

Acme CoWhere is invoice 4417?Agent

NorthwindRefund for the duplicate seatAgent

StarlightCan we move the renewal date?Held

MeridianAPI keys stopped workingWaiting

BrightlineInvoice address is wrongAgent

KestrelDo you support SSO?Agent

HalcyonExport stopped at 10k rowsWaiting

Turns answers into articles

A reply the team approved three times becomes a draft article, held for a named person, filed as the answer the agent gives next time.

See customer service software

Renewals

9 inside 30 days · 7 drafted, 2 held

Brightline$14kDrafted

Kestrel$9kSent

Halcyon$6kHeld

What is knowledge base software?

Knowledge base software is a place to write and organise articles so customers can help themselves and staff can find the answer: a public help centre, an internal wiki, or both, with search and analytics on top. Zendesk Guide, Notion, Confluence, Document360, Helpjuice and Guru hold the search, priced per user or per site, and all of them start from someone writing the articles.

How the knowledge base works

Connect the sources

Google Drive, Notion, Confluence, the mailbox and the documents already on records. Each read under its connector's permissions.

The agent reads before it answers

Customer or colleague, phone, inbox or chat: the relevant passages are found and quoted.

Unknowns are routed

No passage found means the question goes to a person, and the gap is logged.

Answers become articles

Replies approved repeatedly are drafted as articles and held for a named person.

The base grows

From real questions, with the source and the approver on every article.

Knowledge base software, compared

Help centres and wikis you write first, and Daciel's knowledge read from what already exists. Compared on where the knowledge comes from, what is public, and the price.

	Best for	Channels	How a person stays in control	Published pricing
Zendesk AI	Established support teams already on Zendesk's ticketing	Email, chat, messaging, voice as a separate product	Escalation rules and SLAs; AI resolves or hands off	Per seat, plus AI agents priced per automated resolution; published on their site
Notion	Teams that want documents, wikis and databases in one workspace	Pages, databases, wikis, AI over the workspace	Page permissions	Free tier, then per user per month, published
Confluence	Teams already on Atlassian that want an internal wiki	Pages, spaces, templates; public sites via add-ons	Page permissions; no approval workflow by default	Free tier, then per user per month, published
Document360	Companies publishing a public product knowledge base	Public and private knowledge bases, versioning, AI search	Editorial workflow with review states	Monthly by project and tier, published
Helpjuice	Teams that want a fast internal and external knowledge base	Knowledge base, search, analytics, AI answers	Editor roles	Monthly by users, published
Dacielthis site	Businesses of 5 to 200 people that want the inbox, the phone and the ledger handled under one approval queue	Email, connected messaging, and a phone number bought inside the product	Per-action permissions; anything gated is held for a named person with an expiry, on the record	Contact Daciel for business plan availability and pricing.

Competitor pricing as published on each vendor's site, read 2026-08-19. Where a vendor publishes nothing, the row says so.

Your documents, your permissions

See pricing

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Connects to

Source quotedThe passage the answer came from, on every answer

Permissions follow the recordAn employee document answers only to the roles allowed to read it

Says when it cannot find itNo answer is invented to fill a gap; the question is routed to a person

Safe to answer from. Every answer quotes its source, permissions follow the record the document sits on, and the agent says when it does not know rather than guessing.

How permissions work

Questions people ask before buying

Do we get a public help centre?

Not yet. Articles live inside the product and in the agent's answers to customers and staff. If you need a public site today, connect Zendesk Guide or Document360 and Daciel will read it.

Do we have to write articles?

No. The agent answers from documents, past replies and transcripts you already have. Articles are drafted from answers the team approves repeatedly.

How does it avoid making things up?

Every answer quotes the passage it came from, and when no passage is found the question is routed to a person instead of answered.

Can staff use it as an internal wiki?

Yes. Colleagues ask the agent, which reads the same sources under their permissions and quotes the source.

What does it cost?

Contact Daciel for business plan availability and pricing.

Customer service software Document management software AI customer service agent AI help desk

Built for the future. Available today.

See pricing