One customer, one record.

The call, the email and the invoice on one record, so the agent that answers knows what happened on the other channels. A person approves what leaves.

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Reminders

Projects

Recent

Renewals at risk

Board pack, October

Supplier terms review

Churn post mortem

Which accounts are at risk this month, and draft the outreach.

Worked for 41s · 6 steps · $0.12

Read9 accounts renewing

Read14 open tickets

Comparedusage against the last two quarters

Drafted7 messages, held 2 for a person

Nine accounts renew inside 30 days and three of them are the ones to worry about. Their ticket volume is up while usage is falling, which is the pattern that preceded every churn last quarter.

Salesforce

Zendesk2 sources, permission aware

Message Daciel

Over your help desk, mailbox, phone and billing.

Every channel, the same memory

Library

Everything the work produced, with who owns it and who can read it.

AllDocumentsSheetsFrom runs

Renewal brief, Acme

Document · Priya · Deal team

Q3 pipeline review

Sheet · Marcus · Sales

Supplier terms summary

Document · Ana · Private

Churn post mortem

Document · Marcus · Everyone

Board pack, October

Deck · Priya · Leadership

Access review

Sheet · Tom · Admins

Turn the renewal brief into an email to the deal team

Renewal brief, Acme

Chat

One composer, on every surface.

Vendor reviews

Q3 onboarding

Support desk

Website rebuild

Everything the renewal touched: the thread it started in, the artifacts it produced, and who is allowed to see them.

148 artifacts

Keep

Acme renewal

Payroll migration

Hiring: sales

Said once, kept for good

Any answer becomes an artifact, with an owner and a permission.

Slack

Gmail

Outlook

Google Drive

Notion

Salesforce

HubSpot

Zendesk

Jira

GitHub

Linear

Stripe

Zoom

Asana

Airtable

Dropbox

Box

Confluence

Intercom

Google Calendar

Monday

ClickUp

Figma

DocuSign

Trello

Slack

Gmail

Outlook

Connected from day one

The systems you already run, readable in one place.

Runs this week

RunOutcome and traceWhat it producedCost

1Renewal outreachApprovedRead the nine accounts renewing this quarter in Salesforce, compared each one's usage against the last two quarters, drafted seven messages and held two back for a person. 41s, 6 steps, $0.12...7 draftsTotal$0.12Model$0.09Tools$0.03

2Invoice chaseHeldMatched fourteen overdue invoices in Stripe against the support thread for each account, then stopped before sending: two of them are in an open dispute and the policy says a person decides...14 invoicesTotal$0.08Model$0.06Tools$0.02

3Monday briefingApprovedPulled every run from the last seven days, grouped them by workspace, and wrote the briefing into the Library with the trace attached to each claim so any line can be opened...1 briefingTotal$0.21Model$0.17Tools$0.04

4Access reviewApprovedListed every connection holding a write scope, checked each against the role that owns it, and flagged three that now outlive the person who created them. Nothing was revoked without asking...3 flaggedTotal$0.05Model$0.04Tools$0.01

Runs

Every step, every tool call, every cost, and who approved it.

The customer who has already told you

The worst customer experience is repeating yourself: the email to support, the call to the office, the invoice query to accounts, each to someone who has never heard of the other two. Here they are one record. The agent that picks up the call sees the open ticket and the overdue invoice, answers from them, and a person approves anything that changes a promise.

Queued6+⋯

RUN-2085

Chase the 14 overdue invoices

RUN-2094

Summarise every ticket Acme opened

RUN-2092

Check which renewals slipped a quarter

RUN-2200

Rewrite the onboarding mail sequence

Planned10+⋯

RUN-2211

Renewal quote for Acme, send held

Salesforce

Priya approves

RUN-926

Renewal outreach, nine accounts

Salesforce

Gmail

RUN-2088

Weekly briefing into the Library

Slack

RUN-924

Reconcile Stripe against the tickets

Stripe

RUN-1882

Tag the inbox by account

Outlook

Running3+⋯

RUN-1487

Pull usage for the at-risk accounts

4 steps

RUN-1028

Answer the RFP security section

Confluence

RUN-2187

Flag connections holding write scope

Waiting on Priya6 steps

Done48+⋯

RUN-2074

Monday briefing, written and filed

Library$0.21

RUN-1912

Churn post mortem for Q3

$0.14

RUN-1951

Board pack pulled together

$0.31

RUN-1960

Access review, three flagged

Approved$0.05

RUN-1991

Supplier terms summarised

Thread in #renewals

Marcus Hale9:12 AM

Acme wants a renewal quote. Their contract is up in three weeks.

Ana Duarte9:12 AM

Ticket volume has climbed every month this quarter. Read that before we price it.

Marcus Hale9:13 AM

So someone pulls usage, open tickets and the last two invoices. Three systems.

Priya Raman9:14 AM

And most of an afternoon. Hand it over and hold the send until one of us reads it.

Marcus Hale9:14 AM

@Daciel draft the Acme renewal from usage and tickets, hold the send

Two things it does on day one

Answers from the record

Phone, email and messaging handled by an agent that reads the customer's tickets, orders, invoices and calls before it replies.

Get started

Conversations

7 open · 4 answered without a person

Acme CoWhere is invoice 4417?Agent

NorthwindRefund for the duplicate seatAgent

StarlightCan we move the renewal date?Held

MeridianAPI keys stopped workingWaiting

BrightlineInvoice address is wrongAgent

KestrelDo you support SSO?Agent

HalcyonExport stopped at 10k rowsWaiting

Holds what changes a promise

Refunds, credits, exceptions and commitments are drafted and held for a named person. The customer is told when, not maybe.

See the customer service agent

Renewals

9 inside 30 days · 7 drafted, 2 held

Brightline$14kDrafted

Kestrel$9kSent

Halcyon$6kHeld

What does AI customer experience mean?

AI customer experience, as the vendors use it, means AI in the customer-facing channels: a chatbot on the site, an agent on the phone, suggested replies in the help desk, sentiment on the survey. Sierra, Decagon and Intercom sell the conversational layer; Zendesk and Salesforce add AI to the ticket. The experience improves inside each channel and stays broken between them, because the channels do not share a memory.

How the experience is built

One record

Customers, tickets, calls, deals and invoices are records in one business; a customer's page shows all of them.

Connect the channels

Your help desk or shared inbox, the mailbox, a phone number Daciel holds or answers for, your billing.

The agent reads first

Before any reply it reads the record: what was promised, what is open, what is owed.

Reply or hold

Informational replies go under your rules; anything that binds you is held for a named person.

Filed for the next person

Transcript, thread and outcome on the customer, so the next channel starts where the last one stopped.

AI customer experience tools, compared

Conversational-layer vendors, help desks with AI, and Daciel's one-record approach. Compared on the channels each owns, how a person stays in control, and the price.

	Best for	Channels	How a person stays in control	Published pricing
Sierra	Enterprises that can fund a months-long deployment	Chat, email, voice	Enterprise guardrails, configured by the vendor	Outcome-based, not published; estimates start around $150k a year
Decagon	Enterprise support teams that want behaviour written as readable procedures	Chat, email, voice	AI Operating Procedures edited by the support lead	Per conversation, negotiated, not published
Intercom Fin	Teams already on Intercom's inbox with high chat volume	Chat, email, in-app. Phone via a separate product	Handoff to a human agent; no per-action approval queue	$29–$132 per seat, plus $0.99 per resolution
Zendesk AI	Established support teams already on Zendesk's ticketing	Email, chat, messaging, voice as a separate product	Escalation rules and SLAs; AI resolves or hands off	Per seat, plus AI agents priced per automated resolution; published on their site
Dacielthis site	Businesses of 5 to 200 people that want the inbox, the phone and the ledger handled under one approval queue	Email, connected messaging, and a phone number bought inside the product	Per-action permissions; anything gated is held for a named person with an expiry, on the record	Contact Daciel for business plan availability and pricing.

Competitor pricing as published on each vendor's site, read 2026-08-19. Where a vendor publishes nothing, the row says so.

Your tone, your rules

See pricing

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Connects to

One record per customerCalls, tickets, invoices and deals in one place, read before every reply

Promises are heldRefunds, credits and exceptions drafted for a named person, with an expiry

Every reply is on the recordTranscript or thread, filed on the customer for whoever picks up next

Safe to put in front of customers. The agent answers from your records, in your tone, and anything that binds you waits for a person.

How permissions work

Questions people ask before buying

Is this a chatbot?

It includes one for the site and messaging, but the point is the record behind every channel: the phone agent, the email agent and the chat agent read the same customer before they answer.

Does it run surveys or measure NPS?

No. It handles the conversations and files them. If you run a survey tool, its results can be attached to the customer record.

What can the agent decide on its own?

Replies that inform: status, hours, where something is, what a document says. Refunds, credits, exceptions and commitments are drafted and held for a named person.

Can it work with our existing help desk?

Yes. Connect Zendesk, Intercom, Front or a shared mailbox and the agent works inside it with the permissions of the person who connected it.

What does it cost?

Contact Daciel for business plan availability and pricing.

AI customer service agent AI help desk AI receptionist AI chatbot for customer service

Built for the future. Available today.

See pricing