A chatbot that resolves the case.

Most chatbots answer from articles and hand over. Daciel's reads the order, resolves what you allow, and holds the rest for a person, across chat, email and phone.

Chat

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Reminders

Projects

Recent

Renewals at risk

Board pack, October

Supplier terms review

Churn post mortem

Which accounts are at risk this month, and draft the outreach.

Worked for 41s · 6 steps · $0.12

Read9 accounts renewing

Read14 open tickets

Comparedusage against the last two quarters

Drafted7 messages, held 2 for a person

Nine accounts renew inside 30 days and three of them are the ones to worry about. Their ticket volume is up while usage is falling, which is the pattern that preceded every churn last quarter.

Salesforce

Zendesk2 sources, permission aware

Message Daciel

Reads the store, billing and CRM you already run.

One record behind every chat

Library

Everything the work produced, with who owns it and who can read it.

AllDocumentsSheetsFrom runs

Renewal brief, Acme

Document · Priya · Deal team

Q3 pipeline review

Sheet · Marcus · Sales

Supplier terms summary

Document · Ana · Private

Churn post mortem

Document · Marcus · Everyone

Board pack, October

Deck · Priya · Leadership

Access review

Sheet · Tom · Admins

Turn the renewal brief into an email to the deal team

Renewal brief, Acme

Chat

One composer, on every surface.

Vendor reviews

Q3 onboarding

Support desk

Website rebuild

Everything the renewal touched: the thread it started in, the artifacts it produced, and who is allowed to see them.

148 artifacts

Keep

Acme renewal

Payroll migration

Hiring: sales

Said once, kept for good

Any answer becomes an artifact, with an owner and a permission.

Slack

Gmail

Outlook

Google Drive

Notion

Salesforce

HubSpot

Zendesk

Jira

GitHub

Linear

Stripe

Zoom

Asana

Airtable

Dropbox

Box

Confluence

Intercom

Google Calendar

Monday

ClickUp

Figma

DocuSign

Trello

Slack

Gmail

Outlook

Connected from day one

The systems you already run, readable in one place.

Runs this week

RunOutcome and traceWhat it producedCost

1Renewal outreachApprovedRead the nine accounts renewing this quarter in Salesforce, compared each one's usage against the last two quarters, drafted seven messages and held two back for a person. 41s, 6 steps, $0.12...7 draftsTotal$0.12Model$0.09Tools$0.03

2Invoice chaseHeldMatched fourteen overdue invoices in Stripe against the support thread for each account, then stopped before sending: two of them are in an open dispute and the policy says a person decides...14 invoicesTotal$0.08Model$0.06Tools$0.02

3Monday briefingApprovedPulled every run from the last seven days, grouped them by workspace, and wrote the briefing into the Library with the trace attached to each claim so any line can be opened...1 briefingTotal$0.21Model$0.17Tools$0.04

4Access reviewApprovedListed every connection holding a write scope, checked each against the role that owns it, and flagged three that now outlive the person who created them. Nothing was revoked without asking...3 flaggedTotal$0.05Model$0.04Tools$0.01

Runs

Every step, every tool call, every cost, and who approved it.

Deflection is not resolution

A bot that points at an article has not resolved anything. Daciel's agent identifies the customer, reads the order and the invoice, and either answers or proposes the refund for a person to approve. The case closes because it is done.

Queued6+⋯

RUN-2085

Chase the 14 overdue invoices

RUN-2094

Summarise every ticket Acme opened

RUN-2092

Check which renewals slipped a quarter

RUN-2200

Rewrite the onboarding mail sequence

Planned10+⋯

RUN-2211

Renewal quote for Acme, send held

Salesforce

Priya approves

RUN-926

Renewal outreach, nine accounts

Salesforce

Gmail

RUN-2088

Weekly briefing into the Library

Slack

RUN-924

Reconcile Stripe against the tickets

Stripe

RUN-1882

Tag the inbox by account

Outlook

Running3+⋯

RUN-1487

Pull usage for the at-risk accounts

4 steps

RUN-1028

Answer the RFP security section

Confluence

RUN-2187

Flag connections holding write scope

Waiting on Priya6 steps

Done48+⋯

RUN-2074

Monday briefing, written and filed

Library$0.21

RUN-1912

Churn post mortem for Q3

$0.14

RUN-1951

Board pack pulled together

$0.31

RUN-1960

Access review, three flagged

Approved$0.05

RUN-1991

Supplier terms summarised

Thread in #renewals

Marcus Hale9:12 AM

Acme wants a renewal quote. Their contract is up in three weeks.

Ana Duarte9:12 AM

Ticket volume has climbed every month this quarter. Read that before we price it.

Marcus Hale9:13 AM

So someone pulls usage, open tickets and the last two invoices. Three systems.

Priya Raman9:14 AM

And most of an afternoon. Hand it over and hold the send until one of us reads it.

Marcus Hale9:14 AM

@Daciel draft the Acme renewal from usage and tickets, hold the send

Two things it does on day one

Answers from records

Where is my order, why was I charged, can I change the date: answered from the systems you connected.

Get started

Conversations

7 open · 4 answered without a person

Acme CoWhere is invoice 4417?Agent

NorthwindRefund for the duplicate seatAgent

StarlightCan we move the renewal date?Held

MeridianAPI keys stopped workingWaiting

BrightlineInvoice address is wrongAgent

KestrelDo you support SSO?Agent

HalcyonExport stopped at 10k rowsWaiting

Acts with permission

Refunds, reships and cancellations proposed and held for the person you named.

See the customer service agent

Renewals

9 inside 30 days · 7 drafted, 2 held

Brightline$14kDrafted

Kestrel$9kSent

Halcyon$6kHeld

What is an AI chatbot for customer service?

An AI chatbot for customer service answers customers in a chat window using a language model rather than a decision tree. The first generation answered from a knowledge base and handed over anything it could not find. The current generation, sold as agents, reads the customer's records and can act: check the order, issue the refund, change the address.

How the customer service chatbot works

Customer identified

From the login, the email or the order number; the record is read.

Answer from the record

Order status, charges, dates and policies answered from your systems, not from articles.

Propose actions

Refund, reship, reschedule, cancel: proposed with the record attached.

Permission decides

Allowed actions run; gated ones hold for a named approver with an expiry.

Logged

Every chat a run with what it read, did and cost; escalations carry the transcript.

Customer service chatbots, compared

First-generation bots and agents, compared on what they read, what they may do, and price.

	Best for	Channels	How a person stays in control	Published pricing
Tidio	Small e-commerce sites that want a chat widget with a bot	Website chat, email, Messenger, Instagram	Bot flows hand to a live agent	Free tier, then monthly plans; Lyro AI billed per conversation; published on their site
Intercom Fin	Teams already on Intercom's inbox with high chat volume	Chat, email, in-app. Phone via a separate product	Handoff to a human agent; no per-action approval queue	$29–$132 per seat, plus $0.99 per resolution
Zendesk AI	Established support teams already on Zendesk's ticketing	Email, chat, messaging, voice as a separate product	Escalation rules and SLAs; AI resolves or hands off	Per seat, plus AI agents priced per automated resolution; published on their site
Freshdesk	Small teams that want a conventional ticketing tool with a free tier	Email, chat, social; phone via Freshcaller	Ticket workflows and approvals for agents; the bot deflects or assigns	Free tier, then per seat; published on their site
Gorgias	Shopify stores; the clearest small-business pricing in the category	Email, chat, social, SMS and voice as add-ons	Rules and macros; the agent resolves or escalates	Help desk not priced per agent; AI charged only when it resolves
Dacielthis site	Businesses of 5 to 200 people that want the inbox, the phone and the ledger handled under one approval queue	Email, connected messaging, and a phone number bought inside the product	Per-action permissions; anything gated is held for a named person with an expiry, on the record	Contact Daciel for business plan availability and pricing.

Competitor pricing as published on each vendor's site, read 2026-08-19. Where a vendor publishes nothing, the row says so.

Chat, email and phone

See pricing

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Connects to

Answers from records, not articlesThe order, the invoice, the last conversation

Actions wait for a personPer-action permissions, a named approver

Every chat is a runWhat it read, did and cost

Safe to let it chat. A bot that can refund or cancel is held to what the person behind it may do, and shows its work.

How permissions work

Questions people ask before buying

What is the difference between a customer service chatbot and an AI agent?

A chatbot answers from a script or a knowledge base and hands over. An agent reads the customer's records and can act in your systems with permission. Daciel is the second kind, with chat as one of its channels.

Does it work on our website?

Chat is one connected channel alongside email and messaging. The same agent answers all of them from the same record.

Can it issue refunds?

If you permit it, and you can require a named approver. The approval and the action are on the record.

How is it priced?

No per-conversation charge. Contact Daciel for business plan availability and pricing.

What about the phone?

The same agent answers a number Daciel provisions. Chat, email and phone land on one customer record.

AI customer service agent AI help desk Tidio alternative Intercom alternative

Built for the future. Available today.

See pricing