A contact center on one record.

Phone, email and messaging answered from the same customer record. Resolved with permission, escalated with context, every interaction a logged run.

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Reminders

Projects

Recent

Renewals at risk

Board pack, October

Supplier terms review

Churn post mortem

Which accounts are at risk this month, and draft the outreach.

Worked for 41s · 6 steps · $0.12

Read9 accounts renewing

Read14 open tickets

Comparedusage against the last two quarters

Drafted7 messages, held 2 for a person

Nine accounts renew inside 30 days and three of them are the ones to worry about. Their ticket volume is up while usage is falling, which is the pattern that preceded every churn last quarter.

Salesforce

Zendesk2 sources, permission aware

Message Daciel

Sits over the store, billing and CRM you already run.

One record behind every channel

Library

Everything the work produced, with who owns it and who can read it.

AllDocumentsSheetsFrom runs

Renewal brief, Acme

Document · Priya · Deal team

Q3 pipeline review

Sheet · Marcus · Sales

Supplier terms summary

Document · Ana · Private

Churn post mortem

Document · Marcus · Everyone

Board pack, October

Deck · Priya · Leadership

Access review

Sheet · Tom · Admins

Turn the renewal brief into an email to the deal team

Renewal brief, Acme

Chat

One composer, on every surface.

Vendor reviews

Q3 onboarding

Support desk

Website rebuild

Everything the renewal touched: the thread it started in, the artifacts it produced, and who is allowed to see them.

148 artifacts

Keep

Acme renewal

Payroll migration

Hiring: sales

Said once, kept for good

Any answer becomes an artifact, with an owner and a permission.

Slack

Gmail

Outlook

Google Drive

Notion

Salesforce

HubSpot

Zendesk

Jira

GitHub

Linear

Stripe

Zoom

Asana

Airtable

Dropbox

Box

Confluence

Intercom

Google Calendar

Monday

ClickUp

Figma

DocuSign

Trello

Slack

Gmail

Outlook

Connected from day one

The systems you already run, readable in one place.

Runs this week

RunOutcome and traceWhat it producedCost

1Renewal outreachApprovedRead the nine accounts renewing this quarter in Salesforce, compared each one's usage against the last two quarters, drafted seven messages and held two back for a person. 41s, 6 steps, $0.12...7 draftsTotal$0.12Model$0.09Tools$0.03

2Invoice chaseHeldMatched fourteen overdue invoices in Stripe against the support thread for each account, then stopped before sending: two of them are in an open dispute and the policy says a person decides...14 invoicesTotal$0.08Model$0.06Tools$0.02

3Monday briefingApprovedPulled every run from the last seven days, grouped them by workspace, and wrote the briefing into the Library with the trace attached to each claim so any line can be opened...1 briefingTotal$0.21Model$0.17Tools$0.04

4Access reviewApprovedListed every connection holding a write scope, checked each against the role that owns it, and flagged three that now outlive the person who created them. Nothing was revoked without asking...3 flaggedTotal$0.05Model$0.04Tools$0.01

Runs

Every step, every tool call, every cost, and who approved it.

The call and the email, one thread

A customer who emailed yesterday and calls today is one conversation. The agent reads both, answers from the order and the invoice, and the escalation, if there is one, carries the whole thread.

Queued6+⋯

RUN-2085

Chase the 14 overdue invoices

RUN-2094

Summarise every ticket Acme opened

RUN-2092

Check which renewals slipped a quarter

RUN-2200

Rewrite the onboarding mail sequence

Planned10+⋯

RUN-2211

Renewal quote for Acme, send held

Salesforce

Priya approves

RUN-926

Renewal outreach, nine accounts

Salesforce

Gmail

RUN-2088

Weekly briefing into the Library

Slack

RUN-924

Reconcile Stripe against the tickets

Stripe

RUN-1882

Tag the inbox by account

Outlook

Running3+⋯

RUN-1487

Pull usage for the at-risk accounts

4 steps

RUN-1028

Answer the RFP security section

Confluence

RUN-2187

Flag connections holding write scope

Waiting on Priya6 steps

Done48+⋯

RUN-2074

Monday briefing, written and filed

Library$0.21

RUN-1912

Churn post mortem for Q3

$0.14

RUN-1951

Board pack pulled together

$0.31

RUN-1960

Access review, three flagged

Approved$0.05

RUN-1991

Supplier terms summarised

Thread in #renewals

Marcus Hale9:12 AM

Acme wants a renewal quote. Their contract is up in three weeks.

Ana Duarte9:12 AM

Ticket volume has climbed every month this quarter. Read that before we price it.

Marcus Hale9:13 AM

So someone pulls usage, open tickets and the last two invoices. Three systems.

Priya Raman9:14 AM

And most of an afternoon. Hand it over and hold the send until one of us reads it.

Marcus Hale9:14 AM

@Daciel draft the Acme renewal from usage and tickets, hold the send

Two channels it runs first

The phone

Numbers Daciel provisions, inbound answered from the record, approved outbound.

See the call center software

Conversations

7 open · 4 answered without a person

Acme CoWhere is invoice 4417?Agent

NorthwindRefund for the duplicate seatAgent

StarlightCan we move the renewal date?Held

MeridianAPI keys stopped workingWaiting

BrightlineInvoice address is wrongAgent

KestrelDo you support SSO?Agent

HalcyonExport stopped at 10k rowsWaiting

The inbox

Email and connected messaging in one queue, drafted from the record, refunds held for a person.

See the customer service agent

Renewals

9 inside 30 days · 7 drafted, 2 held

Brightline$14kDrafted

Kestrel$9kSent

Halcyon$6kHeld

What is an AI contact center?

An AI contact center handles a business's customer contact across phone, email and messaging with agents that read the customer's records, resolve routine requests and escalate the rest to people. The word contact, rather than call, means the channels are handled together: the same customer, the same history, whichever way they reached you.

How the AI contact center works

Channels connected

Numbers provisioned; mailbox and messaging channels connected into one inbox.

One customer record

Calls, emails and messages land on the same customer, with orders, invoices and deals.

One permission set

Per-action rules apply on every channel. Read freely, act with approval.

Escalation with context

Transfers and hand-offs carry the whole thread and a summary.

One log

Every interaction a run with its actions and cost; response times tracked per view.

Contact center options, compared

Suites for human departments, developer voice platforms, and Daciel, compared on channels owned, control and price.

	Best for	Channels	How a person stays in control	Published pricing
Sierra	Enterprises that can fund a months-long deployment	Chat, email, voice	Enterprise guardrails, configured by the vendor	Outcome-based, not published; estimates start around $150k a year
Retell	Developers and agencies building call flows for clients	Phone; numbers through their telephony or your own	Post-call analysis; no approval queue	About $0.07–$0.15 per minute all in, estimated; published on their site
Bland	Enterprises that want a visual call-pathway editor	Phone, inbound and outbound	Pathway logic; no human approval step	Per minute, estimated $0.07–$0.15; enterprise plans negotiated
Gumloop	Operators who want to build the agent themselves on a node canvas	Whatever you wire up; no inbox or phone line of its own	Human-in-the-loop nodes you add to the flow	Credit-based plans; published on their site
Dacielthis site	Businesses that want the phone answered by the same agent that runs the inbox and the ledger	A number bought and held inside Daciel; inbound and approved outbound; email and messaging on the same record	Outbound campaigns and gated actions held for a named person; every call filed as a run	Contact Daciel for business plan availability and pricing.

Competitor pricing as published on each vendor's site, read 2026-08-19. Where a vendor publishes nothing, the row says so.

Every channel, on the record

See pricing

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Connects to

One permission setThe same per-action rules on the phone and in the inbox

One approval queueA named person, an expiry, on the record

One logCalls and emails as runs, with cost, reviewed by exception

Safe to let it handle contact. An agent across channels is held to one set of permissions, and shows every interaction.

How permissions work

Questions people ask before buying

Does the AI contact center handle phone and email together?

Yes. Calls, emails and connected messaging land on the same customer record, and the agent reads all of it before answering on any channel.

Is it for large contact center teams?

No. There is no agent scheduling or seat-based QA. It is for businesses that want the first tier handled by an agent and escalations sent to their own people.

What systems does it read?

Whatever you connect: store, billing, CRM, help desk, calendar. Each connection is scoped to the person who authorised it.

How is it priced?

No per-seat or per-interaction charges. Contact Daciel for business plan availability and pricing.

How do we review quality?

Every interaction is a run with its actions and cost. The Review tab lists exceptions; response times are tracked per view.

AI call center software AI customer service agent Inbound call center service AI help desk

Built for the future. Available today.

See pricing