Cloud phone. Receptionist in.

The number bought inside the product, answered by an agent when nobody is free, routed to your people's mobiles on your rules, filed on the customer. No desk phones.

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Reminders

Projects

Recent

Renewals at risk

Board pack, October

Supplier terms review

Churn post mortem

Which accounts are at risk this month, and draft the outreach.

Worked for 41s · 6 steps · $0.12

Read9 accounts renewing

Read14 open tickets

Comparedusage against the last two quarters

Drafted7 messages, held 2 for a person

Nine accounts renew inside 30 days and three of them are the ones to worry about. Their ticket volume is up while usage is falling, which is the pattern that preceded every churn last quarter.

Salesforce

Zendesk2 sources, permission aware

Message Daciel

Port your numbers; rings the mobiles your people carry.

Every call on the customer's record

Library

Everything the work produced, with who owns it and who can read it.

AllDocumentsSheetsFrom runs

Renewal brief, Acme

Document · Priya · Deal team

Q3 pipeline review

Sheet · Marcus · Sales

Supplier terms summary

Document · Ana · Private

Churn post mortem

Document · Marcus · Everyone

Board pack, October

Deck · Priya · Leadership

Access review

Sheet · Tom · Admins

Turn the renewal brief into an email to the deal team

Renewal brief, Acme

Chat

One composer, on every surface.

Vendor reviews

Q3 onboarding

Support desk

Website rebuild

Everything the renewal touched: the thread it started in, the artifacts it produced, and who is allowed to see them.

148 artifacts

Keep

Acme renewal

Payroll migration

Hiring: sales

Said once, kept for good

Any answer becomes an artifact, with an owner and a permission.

Slack

Gmail

Outlook

Google Drive

Notion

Salesforce

HubSpot

Zendesk

Jira

GitHub

Linear

Stripe

Zoom

Asana

Airtable

Dropbox

Box

Confluence

Intercom

Google Calendar

Monday

ClickUp

Figma

DocuSign

Trello

Slack

Gmail

Outlook

Connected from day one

The systems you already run, readable in one place.

Runs this week

RunOutcome and traceWhat it producedCost

1Renewal outreachApprovedRead the nine accounts renewing this quarter in Salesforce, compared each one's usage against the last two quarters, drafted seven messages and held two back for a person. 41s, 6 steps, $0.12...7 draftsTotal$0.12Model$0.09Tools$0.03

2Invoice chaseHeldMatched fourteen overdue invoices in Stripe against the support thread for each account, then stopped before sending: two of them are in an open dispute and the policy says a person decides...14 invoicesTotal$0.08Model$0.06Tools$0.02

3Monday briefingApprovedPulled every run from the last seven days, grouped them by workspace, and wrote the briefing into the Library with the trace attached to each claim so any line can be opened...1 briefingTotal$0.21Model$0.17Tools$0.04

4Access reviewApprovedListed every connection holding a write scope, checked each against the role that owns it, and flagged three that now outlive the person who created them. Nothing was revoked without asking...3 flaggedTotal$0.05Model$0.04Tools$0.01

Runs

Every step, every tool call, every cost, and who approved it.

VoIP that picks up when you cannot

A VoIP phone system moved the PBX to the cloud and left the rest alone: extensions, ring groups, hold music, voicemail, priced per user. Daciel keeps the parts a small business uses, numbers, hours, routing to mobiles, and replaces the part that was never solved: the call nobody is free to take. An agent answers it in your name from your brief, books or transfers, and files it on the customer with the rest of their history.

Queued6+⋯

RUN-2085

Chase the 14 overdue invoices

RUN-2094

Summarise every ticket Acme opened

RUN-2092

Check which renewals slipped a quarter

RUN-2200

Rewrite the onboarding mail sequence

Planned10+⋯

RUN-2211

Renewal quote for Acme, send held

Salesforce

Priya approves

RUN-926

Renewal outreach, nine accounts

Salesforce

Gmail

RUN-2088

Weekly briefing into the Library

Slack

RUN-924

Reconcile Stripe against the tickets

Stripe

RUN-1882

Tag the inbox by account

Outlook

Running3+⋯

RUN-1487

Pull usage for the at-risk accounts

4 steps

RUN-1028

Answer the RFP security section

Confluence

RUN-2187

Flag connections holding write scope

Waiting on Priya6 steps

Done48+⋯

RUN-2074

Monday briefing, written and filed

Library$0.21

RUN-1912

Churn post mortem for Q3

$0.14

RUN-1951

Board pack pulled together

$0.31

RUN-1960

Access review, three flagged

Approved$0.05

RUN-1991

Supplier terms summarised

Thread in #renewals

Marcus Hale9:12 AM

Acme wants a renewal quote. Their contract is up in three weeks.

Ana Duarte9:12 AM

Ticket volume has climbed every month this quarter. Read that before we price it.

Marcus Hale9:13 AM

So someone pulls usage, open tickets and the last two invoices. Three systems.

Priya Raman9:14 AM

And most of an afternoon. Hand it over and hold the send until one of us reads it.

Marcus Hale9:14 AM

@Daciel draft the Acme renewal from usage and tickets, hold the send

Two things it does on day one

Numbers, hours, routing

Buy or port numbers, set hours and the after-hours answer per line, route by caller and reason to the mobiles your people carry. Text on any number.

Get started

Conversations

7 open · 4 answered without a person

Acme CoWhere is invoice 4417?Agent

NorthwindRefund for the duplicate seatAgent

StarlightCan we move the renewal date?Held

MeridianAPI keys stopped workingWaiting

BrightlineInvoice address is wrongAgent

KestrelDo you support SSO?Agent

HalcyonExport stopped at 10k rowsWaiting

Answered when nobody is

The agent picks up from your brief, recognises known callers, books, takes the message or transfers live with the summary ahead, then files the call.

See the phone system

Renewals

9 inside 30 days · 7 drafted, 2 held

Brightline$14kDrafted

Kestrel$9kSent

Halcyon$6kHeld

What is a VoIP phone system?

A VoIP phone system carries business calls over the internet instead of phone lines: numbers, extensions, ring groups, voicemail, an app for the mobile and a desk phone if you want one, priced per user per month. RingCentral, Nextiva, Ooma, Dialpad, Vonage and 8x8 hold the search, with comparison sites ranking them on features and price per seat.

How the phone system works

Numbers

Buy local or toll-free numbers inside the product, or port the ones you have.

Hours and routing

Per line: hours, timezone, who rings first, who is on call, what the after-hours answer is.

The brief

What you do, prices you allow, the questions that must reach a person now.

Calls

Ring your people first or the agent first; transfers carry the caller's record and a summary.

Filed

Transcript, summary and outcome on the customer; the pattern per number in Reports.

VoIP phone systems, compared

Cloud PBX vendors priced per user and Daciel's answered number priced per business. Compared on what each owns, what happens when nobody is free, and the price.

	Best for	Channels	How a person stays in control	Published pricing
RingCentral	Companies that want a full UCaaS suite: phone, meetings, messaging	Cloud PBX, softphone, SMS, video; AI receptionist and call notes as add-ons	Admin roles; no approval queue on what the AI says	Per user per month by tier, published
Nextiva	Small and mid-size businesses replacing a desk-phone system	Cloud phone, SMS, video, contact center; AI features by tier	Admin roles	Per user per month by tier, published
Dialpad	Teams that want AI call transcription and coaching inside the phone system	Cloud phone, SMS, meetings, contact center; AI transcripts and summaries	Admin roles; AI agent scripts edited by an admin	Per user per month by tier, published
Ooma Office	Small businesses that want cheap VoIP with desk phones	VoIP lines, virtual receptionist menus, mobile app	Not applicable	Per user per month, three tiers, published
Grasshopper	Solo operators and very small teams that want a business number on their mobile	Virtual number, extensions, voicemail transcription, texting	Not applicable	Flat monthly by number of extensions, published
Dacielthis site	Businesses that want the phone answered by the same agent that runs the inbox and the ledger	A number bought and held inside Daciel; inbound and approved outbound; email and messaging on the same record	Outbound campaigns and gated actions held for a named person; every call filed as a run	Contact Daciel for business plan availability and pricing.

Competitor pricing as published on each vendor's site, read 2026-08-19. Where a vendor publishes nothing, the row says so.

Your numbers, your rules

See pricing

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Connects to

Your numbers, portablePort in from any carrier; port out whenever you like

Answers from your briefHours, services, prices you allow, and what reaches a person now

Every call filedTranscript, summary and outcome on the customer, for Sales, Support and Finance

Safe to move the phones to. Your numbers port in and out, the agent answers only from your brief, and every call is on the record with its transcript.

How permissions work

Questions people ask before buying

Is Daciel a VoIP provider?

It is a cloud phone system: numbers bought inside the product, routing, texting, transfers to mobiles and an agent that answers. Calls are carried over the internet through Daciel's telephony partners.

Do we need desk phones?

No. Your people take calls on their mobiles or in the browser. Daciel does not sell or support desk-phone hardware.

How many users can we have?

Users are not counted. Contact Daciel for business plan availability and pricing.

Can we keep our numbers?

Yes. Port them in from any carrier, and port them out again if you leave.

What about call quality and uptime?

Calls run over Daciel's telephony partners with the same carriers the VoIP vendors use. Status is published; every call is logged with its outcome.

Phone system for small business Virtual phone number for business AI receptionist AI call center software

Built for the future. Available today.

See pricing