A help desk for a small team.

A shared inbox where the first reply is already drafted from the customer's record, the phone is answered on the same record, and the price is per business, not per seat.

Chat

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Reminders

Projects

Recent

Renewals at risk

Board pack, October

Supplier terms review

Churn post mortem

Which accounts are at risk this month, and draft the outreach.

Worked for 41s · 6 steps · $0.12

Read9 accounts renewing

Read14 open tickets

Comparedusage against the last two quarters

Drafted7 messages, held 2 for a person

Nine accounts renew inside 30 days and three of them are the ones to worry about. Their ticket volume is up while usage is falling, which is the pattern that preceded every churn last quarter.

Salesforce

Zendesk2 sources, permission aware

Message Daciel

Works over Gmail or Outlook, your store and billing.

One inbox, every channel

Library

Everything the work produced, with who owns it and who can read it.

AllDocumentsSheetsFrom runs

Renewal brief, Acme

Document · Priya · Deal team

Q3 pipeline review

Sheet · Marcus · Sales

Supplier terms summary

Document · Ana · Private

Churn post mortem

Document · Marcus · Everyone

Board pack, October

Deck · Priya · Leadership

Access review

Sheet · Tom · Admins

Turn the renewal brief into an email to the deal team

Renewal brief, Acme

Chat

One composer, on every surface.

Vendor reviews

Q3 onboarding

Support desk

Website rebuild

Everything the renewal touched: the thread it started in, the artifacts it produced, and who is allowed to see them.

148 artifacts

Keep

Acme renewal

Payroll migration

Hiring: sales

Said once, kept for good

Any answer becomes an artifact, with an owner and a permission.

Slack

Gmail

Outlook

Google Drive

Notion

Salesforce

HubSpot

Zendesk

Jira

GitHub

Linear

Stripe

Zoom

Asana

Airtable

Dropbox

Box

Confluence

Intercom

Google Calendar

Monday

ClickUp

Figma

DocuSign

Trello

Slack

Gmail

Outlook

Connected from day one

The systems you already run, readable in one place.

Runs this week

RunOutcome and traceWhat it producedCost

1Renewal outreachApprovedRead the nine accounts renewing this quarter in Salesforce, compared each one's usage against the last two quarters, drafted seven messages and held two back for a person. 41s, 6 steps, $0.12...7 draftsTotal$0.12Model$0.09Tools$0.03

2Invoice chaseHeldMatched fourteen overdue invoices in Stripe against the support thread for each account, then stopped before sending: two of them are in an open dispute and the policy says a person decides...14 invoicesTotal$0.08Model$0.06Tools$0.02

3Monday briefingApprovedPulled every run from the last seven days, grouped them by workspace, and wrote the briefing into the Library with the trace attached to each claim so any line can be opened...1 briefingTotal$0.21Model$0.17Tools$0.04

4Access reviewApprovedListed every connection holding a write scope, checked each against the role that owns it, and flagged three that now outlive the person who created them. Nothing was revoked without asking...3 flaggedTotal$0.05Model$0.04Tools$0.01

Runs

Every step, every tool call, every cost, and who approved it.

The inbox two people share

A small business's help desk is a shared Gmail login and a rule about who answers what. It works until two people reply to the same customer, or nobody does. Here the inbox is shared properly: each conversation has an owner and a status, the customer is identified with their orders and invoices, the reply is drafted before anyone opens it, and the phone call from the same customer is on the same thread.

Queued6+⋯

RUN-2085

Chase the 14 overdue invoices

RUN-2094

Summarise every ticket Acme opened

RUN-2092

Check which renewals slipped a quarter

RUN-2200

Rewrite the onboarding mail sequence

Planned10+⋯

RUN-2211

Renewal quote for Acme, send held

Salesforce

Priya approves

RUN-926

Renewal outreach, nine accounts

Salesforce

Gmail

RUN-2088

Weekly briefing into the Library

Slack

RUN-924

Reconcile Stripe against the tickets

Stripe

RUN-1882

Tag the inbox by account

Outlook

Running3+⋯

RUN-1487

Pull usage for the at-risk accounts

4 steps

RUN-1028

Answer the RFP security section

Confluence

RUN-2187

Flag connections holding write scope

Waiting on Priya6 steps

Done48+⋯

RUN-2074

Monday briefing, written and filed

Library$0.21

RUN-1912

Churn post mortem for Q3

$0.14

RUN-1951

Board pack pulled together

$0.31

RUN-1960

Access review, three flagged

Approved$0.05

RUN-1991

Supplier terms summarised

Thread in #renewals

Marcus Hale9:12 AM

Acme wants a renewal quote. Their contract is up in three weeks.

Ana Duarte9:12 AM

Ticket volume has climbed every month this quarter. Read that before we price it.

Marcus Hale9:13 AM

So someone pulls usage, open tickets and the last two invoices. Three systems.

Priya Raman9:14 AM

And most of an afternoon. Hand it over and hold the send until one of us reads it.

Marcus Hale9:14 AM

@Daciel draft the Acme renewal from usage and tickets, hold the send

Two things it does on day one

Shares the inbox

Owners, statuses, notes, collision warnings. Every conversation identified to a customer with their history beside it.

Get started

Conversations

7 open · 4 answered without a person

Acme CoWhere is invoice 4417?Agent

NorthwindRefund for the duplicate seatAgent

StarlightCan we move the renewal date?Held

MeridianAPI keys stopped workingWaiting

BrightlineInvoice address is wrongAgent

KestrelDo you support SSO?Agent

HalcyonExport stopped at 10k rowsWaiting

Drafts the reply

From the record, in your tone. Sent under your rules for the simple ones; held with the draft ready for the rest.

See customer service software

Renewals

9 inside 30 days · 7 drafted, 2 held

Brightline$14kDrafted

Kestrel$9kSent

Halcyon$6kHeld

What help desk software a small business needs

Help desk software for a small business is a shared inbox with a little structure: who owns the conversation, what state it is in, what was said before. Help Scout, Hiver, Freshdesk and Zoho Desk hold the search, and the lists rank them by price per seat and ease of setup.

How the help desk works

Connect the mailbox

Gmail or Outlook, plus site chat and messaging if you use them, plus your store and billing.

Set the rules

Who owns what, what the agent may send alone, what waits for whom, your tone.

Conversations arrive identified

Customer matched, history read, reply drafted.

Send or approve

Simple ones go under your rules; the rest are one click from the person named.

The phone on the thread

Calls answered in your name and filed on the same customer.

Help desk software for small business, compared

Small-team help desks priced per seat and Daciel priced per business with the phone on the record. Compared on channels, control and the month's cost.

	Best for	Channels	How a person stays in control	Published pricing
Help Scout	Small teams that want a shared inbox that feels like email	Email, live chat, help center; AI drafts and summaries	Agents send; AI drafts for review	Per user per month by tier, published
Hiver	Teams that want a help desk inside Gmail or Outlook	Shared inbox in Gmail and Outlook, chat, knowledge base	Agents send; AI suggestions	Per user per month by tier, published
Freshdesk	Small teams that want a conventional ticketing tool with a free tier	Email, chat, social; phone via Freshcaller	Ticket workflows and approvals for agents; the bot deflects or assigns	Free tier, then per seat; published on their site
Front	Teams that want a shared inbox first and AI as an add-on	Email, chat, SMS, social	Shared drafts and internal comments on the thread	$25–$105 per seat; Autopilot from $0.05 per conversation, plus $10–$20 per seat per AI add-on
Dacielthis site	Businesses of 5 to 200 people that want the inbox, the phone and the ledger handled under one approval queue	Email, connected messaging, and a phone number bought inside the product	Per-action permissions; anything gated is held for a named person with an expiry, on the record	Contact Daciel for business plan availability and pricing.

Competitor pricing as published on each vendor's site, read 2026-08-19. Where a vendor publishes nothing, the row says so.

Your inbox, your rules

See pricing

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Daciel

ElevenLabs

Answers in a voice you would not know from a person.

Daciel

Twilio

A direct line of its own, answering from the first ring.

Daciel

Cloudflare

Domains provisioned and shielded at the edge before they are asked for.

Daciel

Anthropic

Frontier reasoning on the work, with the trace kept for every line.

Connects to

Binding replies heldRefunds, credits and promises wait for the named person

No collisionOne owner per conversation; a second reader is warned

Every channel filedEmail, chat and call on one customer

Safe for a small team. Nothing binding leaves without the person you named, the agent reads only what the connector's owner may read, and every reply is on the record.

How permissions work

Questions people ask before buying

Is it just a shared inbox?

It is a shared inbox with owners, statuses and notes, over a customer record that also holds the orders, invoices, calls and deals, with the first reply drafted.

How many seats are included?

Seats are not counted. Contact Daciel for business plan availability and pricing.

Does it work inside Gmail?

It connects to Gmail or Outlook and works the mailbox; your team can reply from Daciel or keep using their own client.

Does it answer the phone?

Yes. A number Daciel holds is answered in your name, and the call is filed on the same customer as the email.

Can we try it next to our current help desk?

Yes. Connect the existing desk and route one queue to Daciel first.

Customer service software AI help desk Support ticket software AI customer service agent

Built for the future. Available today.

See pricing